Coverart for item
The Resource A complaint is a gift : recovering customer loyalty when things go wrong, Janelle Barlow, Claus Møller

A complaint is a gift : recovering customer loyalty when things go wrong, Janelle Barlow, Claus Møller

Label
A complaint is a gift : recovering customer loyalty when things go wrong
Title
A complaint is a gift
Title remainder
recovering customer loyalty when things go wrong
Statement of responsibility
Janelle Barlow, Claus Møller
Creator
Contributor
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1943-
http://library.link/vocab/creatorName
Barlow, Janelle
Dewey number
658.8/343
Index
index present
LC call number
HF5415.52
LC item number
.B37 2008
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1942-
http://library.link/vocab/relatedWorkOrContributorName
Møller, Claus
http://library.link/vocab/subjectName
  • Consumer complaints
  • Customer services
Label
A complaint is a gift : recovering customer loyalty when things go wrong, Janelle Barlow, Claus Møller
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 251-271) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift
Control code
221141465
Dimensions
23 cm
Edition
2nd ed.
Extent
x, 287 pages
Isbn
9781576755822
Isbn Type
(pbk. : alk. paper)
Lccn
2008017877
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
(OCoLC)221141465
Label
A complaint is a gift : recovering customer loyalty when things go wrong, Janelle Barlow, Claus Møller
Publication
Bibliography note
Includes bibliographical references (pages 251-271) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift
Control code
221141465
Dimensions
23 cm
Edition
2nd ed.
Extent
x, 287 pages
Isbn
9781576755822
Isbn Type
(pbk. : alk. paper)
Lccn
2008017877
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
(OCoLC)221141465

Library Locations

    • Ellis LibraryBorrow it
      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
Processing Feedback ...