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The Resource A complaint is a gift : using customer feedback as a strategic tool, Janelle Barlow and Claus Møller

A complaint is a gift : using customer feedback as a strategic tool, Janelle Barlow and Claus Møller

Label
A complaint is a gift : using customer feedback as a strategic tool
Title
A complaint is a gift
Title remainder
using customer feedback as a strategic tool
Statement of responsibility
Janelle Barlow and Claus Møller
Creator
Contributor
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1943-
http://library.link/vocab/creatorName
Barlow, Janelle
Dewey number
658.8/12
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.B367 1996
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1942-
http://library.link/vocab/relatedWorkOrContributorName
Møller, Claus
http://library.link/vocab/subjectName
  • Consumer complaints
  • Customer services
  • Consumer Behavior
Label
A complaint is a gift : using customer feedback as a strategic tool, Janelle Barlow and Claus Møller
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 199-210) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
33983481
Dimensions
23 cm
Edition
1st ed.
Extent
x, 222 pages
Isbn
9781881052814
Isbn Type
(alk. paper)
Lccn
95052763
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
Label
A complaint is a gift : using customer feedback as a strategic tool, Janelle Barlow and Claus Møller
Publication
Bibliography note
Includes bibliographical references (pages 199-210) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
33983481
Dimensions
23 cm
Edition
1st ed.
Extent
x, 222 pages
Isbn
9781881052814
Isbn Type
(alk. paper)
Lccn
95052763
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations

Library Locations

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      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
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