The Resource A handbook for measuring customer satisfaction and service quality, Morpace International, Inc. in association with Cambridge Systematics, Inc, (electronic resource)

A handbook for measuring customer satisfaction and service quality, Morpace International, Inc. in association with Cambridge Systematics, Inc, (electronic resource)

Label
A handbook for measuring customer satisfaction and service quality
Title
A handbook for measuring customer satisfaction and service quality
Statement of responsibility
Morpace International, Inc. in association with Cambridge Systematics, Inc
Contributor
Subject
Genre
Language
eng
Member of
Cataloging source
MUU
Illustrations
illustrations
Index
no index present
LC call number
HE4451
LC item number
.H325 1999b
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
  • Morpace International
  • Cambridge Systematics
  • National Research Council (U.S.)
  • Transit Development Corporation
  • Transit Cooperative Research Program
Series statement
TCRP Report
Series volume
47
http://library.link/vocab/subjectName
  • Local transit
  • Transportation and state
Label
A handbook for measuring customer satisfaction and service quality, Morpace International, Inc. in association with Cambridge Systematics, Inc, (electronic resource)
Instantiates
Publication
Note
  • Title from PDF t.p. (viewed Nov. 6, 2008)
  • Available from Transportation Research Board
  • "Transportation Research Board, National Research Council."
  • "Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
black and white
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
pt. A. Chap. 1-7 -- pt. B. Chap. 8 -- pt. C. Chap. 8-9 -- pt. D. Chap. 10-11, Appendices A-B -- pt. E. Appendices C-G
Control code
269348317
Dimensions
unknown
Extent
1 electronic text
Form of item
electronic
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations
Specific material designation
remote
System control number
(OCoLC)269348317
System details
Mode of access: World Wide Web
Type of computer file
PDF file.
Label
A handbook for measuring customer satisfaction and service quality, Morpace International, Inc. in association with Cambridge Systematics, Inc, (electronic resource)
Publication
Note
  • Title from PDF t.p. (viewed Nov. 6, 2008)
  • Available from Transportation Research Board
  • "Transportation Research Board, National Research Council."
  • "Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
black and white
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
pt. A. Chap. 1-7 -- pt. B. Chap. 8 -- pt. C. Chap. 8-9 -- pt. D. Chap. 10-11, Appendices A-B -- pt. E. Appendices C-G
Control code
269348317
Dimensions
unknown
Extent
1 electronic text
Form of item
electronic
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations
Specific material designation
remote
System control number
(OCoLC)269348317
System details
Mode of access: World Wide Web
Type of computer file
PDF file.

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