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The Resource Answering consumer health questions : the Medical Library Association guide for reference librarians, Michele Spatz

Answering consumer health questions : the Medical Library Association guide for reference librarians, Michele Spatz

Label
Answering consumer health questions : the Medical Library Association guide for reference librarians
Title
Answering consumer health questions
Title remainder
the Medical Library Association guide for reference librarians
Statement of responsibility
Michele Spatz
Creator
Contributor
Subject
Language
eng
Summary
Practical tips and tools for every health reference desk! Patrons seeking medical information are often trying to gain control following an upsetting diagnosis working with them can be rewarding and difficult. In this practical, readable guide, consumer health reference expert Michele Spatz, an understanding of the psychology of those seeking medical information and the skills necessary to respond usefully and appropriately. Spatz outlines the most common inquiries and behaviors of health information searchers and the most useful go-to resources. Sample librarian-patron interactions in every chapter give useful strategies and scripts. Dozens of templates and forms and tips on everything from setting up the reference desk to encourage confidential inquiries to using body language to signal your availability will help you create a welcoming, empowering atmosphere in your library. Chapters on ethics and potential legal issues guide you through the nitty-gritty of what constitutes practicing medicine without a license, confidentiality requirements, and more. Sections on email, virtual, and telephone reference will help you establish clear guidelines, and creative tips on marketing to healthcare providers will help you forge valuable new partnerships. A section on self-care offers strategies for dealing with job-induced stress. Every information professional who helps patrons with health inquiries will want a copy of this useful, inspiring book
Member of
Cataloging source
DLC
http://library.link/vocab/creatorDate
1954-
http://library.link/vocab/creatorName
Spatz, Michele
Dewey number
025.5/27661
Index
index present
LC call number
Z675.M4
LC item number
S63 2008
Literary form
non fiction
Nature of contents
bibliography
NLM call number
Z 675.M4
NLM item number
S738a 2008
http://library.link/vocab/relatedWorkOrContributorName
Medical Library Association
Series statement
Medical Library Association guides
http://library.link/vocab/subjectName
  • Medical libraries
  • Health education
  • Consumer education
  • Consumer Health Information
  • Libraries, Medical
  • Information Services
  • Patient Education as Topic
  • United States
  • United States
Label
Answering consumer health questions : the Medical Library Association guide for reference librarians, Michele Spatz
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Professional practice : understanding reaching out to the health information seeker -- Professional interactions : communication guidelines and strategies -- Professional ethics of providing health information -- Legal issues in health information delivery -- Serving the health information needs of diverse individuals -- The difficult patron -- Self-care for the health information provider
Control code
221148653
Dimensions
23 cm
Extent
xiv, 142 pages
Isbn
9781555706326
Isbn Type
(pbk. : alk. paper)
Lccn
2008025035
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
(OCoLC)221148653
Label
Answering consumer health questions : the Medical Library Association guide for reference librarians, Michele Spatz
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Professional practice : understanding reaching out to the health information seeker -- Professional interactions : communication guidelines and strategies -- Professional ethics of providing health information -- Legal issues in health information delivery -- Serving the health information needs of diverse individuals -- The difficult patron -- Self-care for the health information provider
Control code
221148653
Dimensions
23 cm
Extent
xiv, 142 pages
Isbn
9781555706326
Isbn Type
(pbk. : alk. paper)
Lccn
2008025035
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
(OCoLC)221148653

Library Locations

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      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
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