The Resource Answering consumer health questions : the Medical Library Association guide for reference librarians, Michele Spatz
Answering consumer health questions : the Medical Library Association guide for reference librarians, Michele Spatz
Resource Information
The item Answering consumer health questions : the Medical Library Association guide for reference librarians, Michele Spatz represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri Libraries.This item is available to borrow from 1 library branch.
Resource Information
The item Answering consumer health questions : the Medical Library Association guide for reference librarians, Michele Spatz represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri Libraries.
This item is available to borrow from 1 library branch.
- Summary
- Practical tips and tools for every health reference desk! Patrons seeking medical information are often trying to gain control following an upsetting diagnosis working with them can be rewarding and difficult. In this practical, readable guide, consumer health reference expert Michele Spatz, an understanding of the psychology of those seeking medical information and the skills necessary to respond usefully and appropriately. Spatz outlines the most common inquiries and behaviors of health information searchers and the most useful go-to resources. Sample librarian-patron interactions in every chapter give useful strategies and scripts. Dozens of templates and forms and tips on everything from setting up the reference desk to encourage confidential inquiries to using body language to signal your availability will help you create a welcoming, empowering atmosphere in your library. Chapters on ethics and potential legal issues guide you through the nitty-gritty of what constitutes practicing medicine without a license, confidentiality requirements, and more. Sections on email, virtual, and telephone reference will help you establish clear guidelines, and creative tips on marketing to healthcare providers will help you forge valuable new partnerships. A section on self-care offers strategies for dealing with job-induced stress. Every information professional who helps patrons with health inquiries will want a copy of this useful, inspiring book
- Language
- eng
- Extent
- xiv, 142 pages
- Contents
-
- Professional practice : understanding reaching out to the health information seeker
- Professional interactions : communication guidelines and strategies
- Professional ethics of providing health information
- Legal issues in health information delivery
- Serving the health information needs of diverse individuals
- The difficult patron
- Self-care for the health information provider
- Isbn
- 9781555706326
- Label
- Answering consumer health questions : the Medical Library Association guide for reference librarians
- Title
- Answering consumer health questions
- Title remainder
- the Medical Library Association guide for reference librarians
- Statement of responsibility
- Michele Spatz
- Language
- eng
- Summary
- Practical tips and tools for every health reference desk! Patrons seeking medical information are often trying to gain control following an upsetting diagnosis working with them can be rewarding and difficult. In this practical, readable guide, consumer health reference expert Michele Spatz, an understanding of the psychology of those seeking medical information and the skills necessary to respond usefully and appropriately. Spatz outlines the most common inquiries and behaviors of health information searchers and the most useful go-to resources. Sample librarian-patron interactions in every chapter give useful strategies and scripts. Dozens of templates and forms and tips on everything from setting up the reference desk to encourage confidential inquiries to using body language to signal your availability will help you create a welcoming, empowering atmosphere in your library. Chapters on ethics and potential legal issues guide you through the nitty-gritty of what constitutes practicing medicine without a license, confidentiality requirements, and more. Sections on email, virtual, and telephone reference will help you establish clear guidelines, and creative tips on marketing to healthcare providers will help you forge valuable new partnerships. A section on self-care offers strategies for dealing with job-induced stress. Every information professional who helps patrons with health inquiries will want a copy of this useful, inspiring book
- Cataloging source
- DLC
- http://library.link/vocab/creatorDate
- 1954-
- http://library.link/vocab/creatorName
- Spatz, Michele
- Dewey number
- 025.5/27661
- Index
- index present
- LC call number
- Z675.M4
- LC item number
- S63 2008
- Literary form
- non fiction
- Nature of contents
- bibliography
- NLM call number
- Z 675.M4
- NLM item number
- S738a 2008
- http://library.link/vocab/relatedWorkOrContributorName
- Medical Library Association
- Series statement
- Medical Library Association guides
- http://library.link/vocab/subjectName
-
- Medical libraries
- Health education
- Consumer education
- Consumer Health Information
- Libraries, Medical
- Information Services
- Patient Education as Topic
- United States
- United States
- Label
- Answering consumer health questions : the Medical Library Association guide for reference librarians, Michele Spatz
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Professional practice : understanding reaching out to the health information seeker -- Professional interactions : communication guidelines and strategies -- Professional ethics of providing health information -- Legal issues in health information delivery -- Serving the health information needs of diverse individuals -- The difficult patron -- Self-care for the health information provider
- Control code
- 221148653
- Dimensions
- 23 cm
- Extent
- xiv, 142 pages
- Isbn
- 9781555706326
- Isbn Type
- (pbk. : alk. paper)
- Lccn
- 2008025035
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- System control number
- (OCoLC)221148653
- Label
- Answering consumer health questions : the Medical Library Association guide for reference librarians, Michele Spatz
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Professional practice : understanding reaching out to the health information seeker -- Professional interactions : communication guidelines and strategies -- Professional ethics of providing health information -- Legal issues in health information delivery -- Serving the health information needs of diverse individuals -- The difficult patron -- Self-care for the health information provider
- Control code
- 221148653
- Dimensions
- 23 cm
- Extent
- xiv, 142 pages
- Isbn
- 9781555706326
- Isbn Type
- (pbk. : alk. paper)
- Lccn
- 2008025035
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- System control number
- (OCoLC)221148653
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.missouri.edu/portal/Answering-consumer-health-questions--the-Medical/WGwvCr0-qWI/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.missouri.edu/portal/Answering-consumer-health-questions--the-Medical/WGwvCr0-qWI/">Answering consumer health questions : the Medical Library Association guide for reference librarians, Michele Spatz</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.missouri.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.missouri.edu/">University of Missouri Libraries</a></span></span></span></span></div>
