The Resource Anticipate : knowing what customers need before they do, Jeff Tobe, Bill Thomas
Anticipate : knowing what customers need before they do, Jeff Tobe, Bill Thomas
Resource Information
The item Anticipate : knowing what customers need before they do, Jeff Tobe, Bill Thomas represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri Libraries.This item is available to borrow from 2 library branches.
Resource Information
The item Anticipate : knowing what customers need before they do, Jeff Tobe, Bill Thomas represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri Libraries.
This item is available to borrow from 2 library branches.
- Summary
- Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be applie
- Language
- eng
- Extent
- 1 online resource
- Contents
-
- Strategy: creating and destroying customer value
- Doing the right things for the wrong reasons
- Not all customers are good customers
- When customers speak who hears them?
- Input is vital but involvement multiplies the value
- It takes two
- Customer focus is a process, not an event
- Culture, the soft stuff is the hard stuff
- Managing change, performance & talent
- Leveraging your culture and value chain
- Isbn
- 9781118434086
- Label
- Anticipate : knowing what customers need before they do
- Title
- Anticipate
- Title remainder
- knowing what customers need before they do
- Statement of responsibility
- Jeff Tobe, Bill Thomas
- Language
- eng
- Summary
- Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be applie
- Cataloging source
- DLC
- http://library.link/vocab/creatorName
- Tobe, Jeff
- Dewey number
- 658.8/342
- Index
- index present
- LC call number
- HF5415.5
- Literary form
- non fiction
- Nature of contents
-
- dictionaries
- bibliography
- http://library.link/vocab/relatedWorkOrContributorDate
- 1955-
- http://library.link/vocab/relatedWorkOrContributorName
- Thomas, Bill
- http://library.link/vocab/subjectName
-
- Customer relations
- Strategic planning
- BUSINESS & ECONOMICS
- Customer relations
- Strategic planning
- Label
- Anticipate : knowing what customers need before they do, Jeff Tobe, Bill Thomas
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain
- Control code
- 809456974
- Extent
- 1 online resource
- Form of item
- online
- Isbn
- 9781118434086
- Lccn
- 2012036665
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- http://library.link/vocab/ext/overdrive/overdriveId
- e3a92464-1d2d-414c-88ef-ef33eaa9d88e
- Specific material designation
- remote
- System control number
- (OCoLC)809456974
- Label
- Anticipate : knowing what customers need before they do, Jeff Tobe, Bill Thomas
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain
- Control code
- 809456974
- Extent
- 1 online resource
- Form of item
- online
- Isbn
- 9781118434086
- Lccn
- 2012036665
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- http://library.link/vocab/ext/overdrive/overdriveId
- e3a92464-1d2d-414c-88ef-ef33eaa9d88e
- Specific material designation
- remote
- System control number
- (OCoLC)809456974
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.missouri.edu/portal/Anticipate--knowing-what-customers-need-before/7oBhyRn_ymQ/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.missouri.edu/portal/Anticipate--knowing-what-customers-need-before/7oBhyRn_ymQ/">Anticipate : knowing what customers need before they do, Jeff Tobe, Bill Thomas</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.missouri.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.missouri.edu/">University of Missouri Libraries</a></span></span></span></span></div>
