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The Resource Anticipate : knowing what customers need before they do, Jeff Tobe, Bill Thomas

Anticipate : knowing what customers need before they do, Jeff Tobe, Bill Thomas

Label
Anticipate : knowing what customers need before they do
Title
Anticipate
Title remainder
knowing what customers need before they do
Statement of responsibility
Jeff Tobe, Bill Thomas
Creator
Contributor
Subject
Genre
Language
eng
Summary
Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be applie
Member of
Cataloging source
DLC
http://library.link/vocab/creatorName
Tobe, Jeff
Dewey number
658.8/342
Index
index present
LC call number
HF5415.5
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1955-
http://library.link/vocab/relatedWorkOrContributorName
Thomas, Bill
http://library.link/vocab/subjectName
  • Customer relations
  • Strategic planning
  • BUSINESS & ECONOMICS
  • Customer relations
  • Strategic planning
Label
Anticipate : knowing what customers need before they do, Jeff Tobe, Bill Thomas
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain
Control code
809456974
Extent
1 online resource
Form of item
online
Isbn
9781118420232
Lccn
2012036665
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/ext/overdrive/overdriveId
e3a92464-1d2d-414c-88ef-ef33eaa9d88e
Specific material designation
remote
System control number
(OCoLC)809456974
Label
Anticipate : knowing what customers need before they do, Jeff Tobe, Bill Thomas
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain
Control code
809456974
Extent
1 online resource
Form of item
online
Isbn
9781118420232
Lccn
2012036665
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/ext/overdrive/overdriveId
e3a92464-1d2d-414c-88ef-ef33eaa9d88e
Specific material designation
remote
System control number
(OCoLC)809456974

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