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The Resource Application of Quality Function Deployment in new product and service development, by Anusha Uppalanchi, (electronic resource)

Application of Quality Function Deployment in new product and service development, by Anusha Uppalanchi, (electronic resource)

Creator
Summary
"Quality Function Deployment (QFD) is a systematic process to integrate customer requirements into every aspect of the design and delivery of products and services. Understanding the customers wants or needs from a product or service is crucial to the successful design and development of new products and services. QFD is a system that utilizes customer demands to meet client missions by outlining what the customer wants in a service or product. QFD was used in this research to determine customer needs and thus to ensure that customer demands are met. This methodology is demonstrated using two case studies: Hydrogen Fuel Cell Vehicle (HFCV) and American Society for Engineering Management (ASEM). QFD was also integrated with SERVQUAL to present an effective methodology that was demonstrated in a Career Opportunities Center (COC) case study. The results included prioritized customer requirements, resource allocations and technical requirements. The QFD methodology presented in this study could serve as a powerful tool in the development of many new products/services"--Abstract, p. iv
Language
eng
Work
Publication
Extent
1 online resource (x, 121 pages)
Note
  • Vita
  • The entire thesis text is included in file
  • Title from title screen of thesis/dissertation PDF file (viewed August 14, 2012)
Instance
Label
Application of Quality Function Deployment in new product and service development
Title
Application of Quality Function Deployment in new product and service development
Statement of responsibility
by Anusha Uppalanchi
Creator
Subject
Genre
Language
eng
Summary
"Quality Function Deployment (QFD) is a systematic process to integrate customer requirements into every aspect of the design and delivery of products and services. Understanding the customers wants or needs from a product or service is crucial to the successful design and development of new products and services. QFD is a system that utilizes customer demands to meet client missions by outlining what the customer wants in a service or product. QFD was used in this research to determine customer needs and thus to ensure that customer demands are met. This methodology is demonstrated using two case studies: Hydrogen Fuel Cell Vehicle (HFCV) and American Society for Engineering Management (ASEM). QFD was also integrated with SERVQUAL to present an effective methodology that was demonstrated in a Career Opportunities Center (COC) case study. The results included prioritized customer requirements, resource allocations and technical requirements. The QFD methodology presented in this study could serve as a powerful tool in the development of many new products/services"--Abstract, p. iv
Related
Cataloging source
UMR
http://library.link/vocab/creatorDate
1988-
http://library.link/vocab/creatorName
Uppalanchi, Anusha
Degree
M.S.
Dissertation year
2010.
Granting institution
Missouri University of Science and Technology
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • theses
http://library.link/vocab/subjectName
  • Quality function deployment
  • Quality function deployment
  • New products
  • Customer services
Target audience
specialized
Label
Application of Quality Function Deployment in new product and service development, by Anusha Uppalanchi, (electronic resource)
Instantiates
Publication
Note
  • Vita
  • The entire thesis text is included in file
  • Title from title screen of thesis/dissertation PDF file (viewed August 14, 2012)
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
black and white
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
806056475
Dimensions
unknown
Extent
1 online resource (x, 121 pages)
Form of item
electronic
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations, digital, PDF file.
Specific material designation
remote
System control number
(OCoLC)806056475
System details
  • System requirements: Adobe Acrobat Reader; Internet browser
  • Mode of access: World Wide Web
Label
Application of Quality Function Deployment in new product and service development, by Anusha Uppalanchi, (electronic resource)
Publication
Note
  • Vita
  • The entire thesis text is included in file
  • Title from title screen of thesis/dissertation PDF file (viewed August 14, 2012)
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
black and white
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
806056475
Dimensions
unknown
Extent
1 online resource (x, 121 pages)
Form of item
electronic
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations, digital, PDF file.
Specific material designation
remote
System control number
(OCoLC)806056475
System details
  • System requirements: Adobe Acrobat Reader; Internet browser
  • Mode of access: World Wide Web

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