Coverart for item
The Resource CMDB systems : making change work in the age of Cloud and Agile, Rick A. Sturm, Dennis Drogseth, Dan Twing

CMDB systems : making change work in the age of Cloud and Agile, Rick A. Sturm, Dennis Drogseth, Dan Twing

Label
CMDB systems : making change work in the age of Cloud and Agile
Title
CMDB systems
Title remainder
making change work in the age of Cloud and Agile
Statement of responsibility
Rick A. Sturm, Dennis Drogseth, Dan Twing
Creator
Contributor
Author
Subject
Language
eng
Cataloging source
NLE
http://library.link/vocab/creatorName
Sturm, Rick
Dewey number
004.0688
Index
no index present
LC call number
QA76.9.D3
LC item number
D66 2015eb
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
  • Drogseth, Dennis
  • Twing, Dan
http://library.link/vocab/subjectName
  • Configuration management
  • Management information systems
  • Information technology
  • Cloud computing
  • Agile software development
  • Agile software development
  • Cloud computing
  • Configuration management
  • Information technology
  • Management information systems
Label
CMDB systems : making change work in the age of Cloud and Agile, Rick A. Sturm, Dennis Drogseth, Dan Twing
Instantiates
Publication
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Ch. 1 The Odds Are Against You -- CMDB Opinions -- Who Should Care About a CMDB System? -- CMDB System DNA -- A CMDB Is Not -- OK, So Are the Odds Really Against You? -- Voices from the Industry, Voices from the Trenches -- No Vision or Strategy -- Not Understood and Not Communicated -- Lack of Confidence -- No Resources and High Costs -- Resistance to ITIL Can Also Be a Factor -- Shaky Senior Management -- Vendor Failure -- Back to the Drawing Board? -- Framing the CMDB System Conversation -- On the Other Hand, Can You Really Do Without a CMDB System? -- Summary Takeaways -- ch. 2 Why Bother? The Case for a CMDB System -- A Few Initial Data Points -- CMDB Success Rates Revisited -- Some Short Answers -- Return on Investment -- Reasons for Going Forward: More Voices from the Trenches -- Drowning in (Siloed) Data? -- Optimizing IT OpEx Efficiencies in the Face of Rising Complexities -- Change Management and Change Impact Analysis
  • Asset Management and IT Financial Optimization -- Service Impact, Root Cause Analysis, and Troubleshooting -- The Move to Cloud and Virtualization -- Bringing the Organization Together -- Summary Takeaways -- ch. 3 CMDB System Foundations -- CMDB Foundations Part One: Process -- Why It's Good to Get to Know ITIL First -- A (Very) Short History -- A Human Face to Service Management -- ITIL's Libraries -- ITIL's Configuration Management Database (CMDB) -- The Configuration Management System (CMS) -- The Service Knowledge Management System (SKMS) -- CMDB Deployments Underscore ITIL's Relevance -- A Few Critical ITIL Processes -- CMDB Data and Configuration Items: A Second Look -- A Few Final Points -- CMDB Foundations, Part One: Process-Summary Takeaways -- CMDB Foundations Part Two: Technology -- CMDB System Technologies: A Closer Look -- A Reminder: "Big Vision, Baby Steps"
  • A Look at the Broader CMDB System and the Service Management Ecosystem It Supports -- CMDB System Foundations Part Two: Technology-Summary Takeaways -- ch. 4 CMDB System Deployment Stages: An Eight-Step Ladder to Success -- Standing in the Middle of the Storm -- What About "People?" -- A Closer Look at the Third Vector -- Climbing the Eight-Step Ladder, to CMDB System Success -- Step One: Define Your Objectives and Consider Your Resources -- How Do You Know if You're Ready? -- Step Two: Technology, Process, and Organizational Audit -- Step Three: Evolutionary or Maturity-Level Assessment -- Reactive Infrastructure Management -- Active Operational Management -- Proactive Service-Oriented Management -- Dynamic Business-Driven Management -- Step Four: Define Your Requirements, Architecture, and Metrics -- Define Two Categories of Requirements -- Define Your Architecture -- Step Five: Technology Selection
  • Step Six: Addressing Critical Issues and Gating Factors -- Organizational Issues -- Budget and Resource Constraints -- Technology Issues -- Step Seven: Developing a Three-Tiered Roadmap for Immediate and Future Deployments -- Six-Month Roadmap (Tactical Implementation Plan) -- One-Year Roadmap -- Two-Year Roadmap -- Step Eight: Review Progress and Milestones -- Summary Takeaways -- ch. 5 IT in Transformation: What's Going On and Where Does That Leave the CMDB? -- How Has the Model for IT Changed? -- What Does It Mean for IT to "Show Value"? -- Looking Ahead -- Cloud and the Extended Enterprise -- Data Sharing and the Extended Enterprise -- Agile and Mobile: Changing Dimensions in CMDB System Possibilities -- Agile: When DevOps and ITSM Collide -- Mobile: Diverse Endpoints, Diverse Consumers, and New Challenges for the CMDB System -- Business Service Management (BSM):IT and Business Alignment and Its Dramatic Implications for CMDB Systems
  • The Move to a Cross Domain IT Organization-And Why It's More Needed (and Real) Than Ever -- Even if Cross Domain Is a Need, Is There Any Real Progress Taking Place? What's the Justification for Calling "Cross Domain" a Trend? -- Is ITIL Enjoying a Rebirth as Another "New Trend"? -- Given All This, and More, Are CMDB Systems a Reemerging or an Aging Trend? -- CMDB Systems for Optimizing Service Delivery over Cloud: From Database-Centric to Service Modeling-Centric -- Wrapping Up -- Summary Takeaways -- ch. 6 Getting Your Executive Team on Board: How to Sell CMDB to Your Organization -- The Executive Imperative -- Stakeholder Buy-In -- Distractions, Resources, and Communication -- A Lesson from the Field -- Reaching Your Executive(s): A Few Thoughts on "Executive Perspectives" -- Executives, Cloud, and Other Trends -- Failures and Successes Can Both Be Valuable Resources -- Executive Dialogue Across the Eight-Step Ladder
  • Margaret's Service-Centric IT Asset Management Initiative: One Happy Example of How the Ladder Can Help You Engage the Executive Suite -- Summary Takeaways -- ch. 7 CMDB System Use Cases: Carving Out the Right Place to Start -- What's Most Popular? What's Most Successful? -- The Use-Case Landscape: A Kaleidoscope of Values -- Change Impact Management and Change Automation -- Asset Management and Financial Optimization -- Service Impact, Performance, and Capacity Optimization -- Two Additional Use Cases: Security/Compliance and DevOps -- Security/Compliance -- DevOps -- Summary Takeaways -- ch. 8 Making Your Initial Assessment Work -- Whom Should You Talk To and What Should You Ask Them? -- What Are You Solving For? -- Toolset Issues: Sprawl, Redundancy, Possessiveness, and Mistrust -- Inventory, Data Quality, and Issues -- Data Breadth: How Much Is Enough? -- Data: Power, Possession, and Ownership -- Process Issues -- Staffing -- The Hamster Scenario
  • Communication -- The Executive Factor, Again -- Communication: Vehicles and Approaches -- Use-case Audits -- Change Impact Management and Change Automation -- Asset Management and Financial Optimization -- Service Impact Management and Capacity Optimization -- Pulling It All Together -- Summary Takeaways -- ch. 9 Maturity and Readiness: A Four-Phase Evolutionary Assessment -- Cyclical and Opportunistic -- Technology -- Processes -- IT Organizational Evolution: A Closer Look -- How IT Views Itself -- Other Organizational Influencers -- The Four Stages of IT Maturity: A Closer Look -- Reactive Infrastructure Management -- Comments from a Stage-One Organization Seeking to Move to Stage Two -- Active Operational Management -- A CMDB System Deployment in Stage Two -- Proactive Service-Oriented Management -- Dynamic Business-Driven Management -- Salient Trends to Watch Across the Four Stages -- Summary Takeaways
  • Ch. 10 Developing a Project Plan: From Metrics to Requirements and Beyond -- Internal and External Metrics Versus ROI -- General Categories for Metrics -- The CMDB System Is Part of a Larger Undertaking -- Internal CMDB System Metrics -- External CMDB System Metrics -- ROI -- Examples -- Translating Metrics into Detailed Requirements Unique to Your Organization -- A Workbook for Creating a Detailed CMDB System Requirement -- Architectural Requirements -- Summary Takeaways -- ch. 11 Finalizing Your Phase One Team -- Consumers -- Stakeholders -- Finalizing the Core Team -- A Recommended Core Team Matrix -- Optimizing IT1L Processes -- Staffing Challenges -- Reporting In -- Working with the CAB -- Wrapping Up -- Summary Takeaways -- ch. 12 Technology Selection -- Core CMDB Packaging -- Software as a Service or On-premise? -- Deployment and Administration -- Some Perspectives on Deployment and Administration -- Architecture and Integration
  • Scope, Outreach, and Core Interdependencies -- Data Import and the Federated Universe -- Some Deployment Perspectives on Architecture and Integration -- Functional Concerns -- Use Case, Analytic, and Automation Specifics -- Visualization and Reporting -- Use Case Perspectives on Functional Priorities -- Trending, Reporting, and Visualization -- An Example from One Client Engagement -- Application Discovery and Dependency Mapping -- Functional Power and Outreach -- Trade-Offs: Performance-Optimized Versus Multiuse Case -- Four Deployment Perspectives on ADDM -- Other Investments to Consider -- Summary Takeaways -- ch. 13 Closing the Gap: Fine-Tuning Before Full Deployment -- Getting There: Moving Past the Proof of Concept -- Communication at the Gap -- Scope Creep -- Managing Process Requirements at the Gap -- Modeling and CI Definition -- Top-Down, Bottom-Up, or Middle-Layer Outward? -- Too Much or Too Little?
  • One Example of a Successful Modeling Strategy from Two Perspectives -- How CMS Modeling Can Support DevOps -- Integration, Normalization, and Analytics -- Integration Analytics Example One: -- Different Sources to Support the 5 W's -- Integration Analytics Example Two: Optimizing Insights on 2000 Services Through Emerging CMDB Analytics -- Federation -- Follow-Through, Maintenance, and Workflow -- Accountability, Objectives, and Metrics -- Crossing the Abyss -- Summary Takeaways -- ch. 14 A Tiered Road Map for Going Forward -- Core Road map Ingredients -- One Case Example: Acme Financial Services Corporation's Three-Tiered Road Map -- Initial Summary and Analysis -- Acme Corporation's CMDB System Goals -- Approach -- Other Issues -- Gating Factors -- Target Areas for Phase One -- An Overview Graphic of Acme Financial Services Corporation's Three-Tiered Road Map -- 6-Month Road Map for Acme Corporation
  • Creation of an Effective Core CMDB Team with Strong Management Oversight -- Creation of a Detailed Requirements Document -- Technology Adoption -- Phase-One Technology Value Targets -- Milestones -- Costs -- Production Infrastructure Status at the End of the 6-Month Road Map -- 12-Month Road Map for Acme Financial Services -- Updated Detailed Requirements -- Targeting the Right Stakeholder Team -- Change Management at the Top -- Tipping Point -- Goals -- Milestones -- Some Implementation Specifics -- Costs -- 2-Year Road Map at Acme Financial Services -- Analytics -- IT Maturity-Related Goals -- Costs -- Wrapping Up -- Summary Takeaways -- ch. 15 The CMDB System Moves to Cloud and Beyond! -- Progress and Benefits -- Issues and Advice -- Future Directions and Plans -- What's Happening with the CMDB System Today and in the Future: Insights Gleaned from Four Key Research Projects -- The CMDB System as a Foundation for Service-Aware Asset Management
  • The Move to the Cloud -- How ADDM Can Improve the "Journey to the Cloud" -- The CMDB/CMS, ADDM, Service Modeling and Advanced Operations Analytics -- Advanced Operations Analytics: A Closer Look -- DevOps and the CMDB System -- Summary Takeaways -- Appendix A Glossary of Terms and Concepts -- Appendix B Sample Request for Product Information -- Introduction -- Distinguishing Product Features -- Deployment Cost Efficiency -- Deployment and Administration -- Cost Advantage -- Product Strength -- Architecture and Integration -- Functionality -- Some Additional Questions -- Appendix C Self-Assessment: What If You're Not Ready? -- Chapter 9's "One-Chapter Readiness Assessment" -- Complementary Self-Assessment Test -- Don't Think You're Ready, But Want to Set the Stage? -- Appendix D Product Map -- Core CMDB Capabilities Integrated with Service Desk or IT Service Management Solutions -- Unique CMDB or CMDB-Related Offerings
  • General-Purpose Application Discovery and Dependency Mapping Solutions -- Application Discovery and Dependency Mapping Optimized for Performance and/or Other Real-time Values -- Question and Answer Interviews
Control code
931603774
Extent
1 online resource
Form of item
online
Governing access note
Owing to Legal Deposit regulations this resource may only be accessed from within National Library of Scotland. For more information contact enquiries@nls.uk.
Isbn
9780128013731
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/ext/overdrive/overdriveId
9780128013731
Specific material designation
remote
System control number
(OCoLC)931603774
Label
CMDB systems : making change work in the age of Cloud and Agile, Rick A. Sturm, Dennis Drogseth, Dan Twing
Publication
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Ch. 1 The Odds Are Against You -- CMDB Opinions -- Who Should Care About a CMDB System? -- CMDB System DNA -- A CMDB Is Not -- OK, So Are the Odds Really Against You? -- Voices from the Industry, Voices from the Trenches -- No Vision or Strategy -- Not Understood and Not Communicated -- Lack of Confidence -- No Resources and High Costs -- Resistance to ITIL Can Also Be a Factor -- Shaky Senior Management -- Vendor Failure -- Back to the Drawing Board? -- Framing the CMDB System Conversation -- On the Other Hand, Can You Really Do Without a CMDB System? -- Summary Takeaways -- ch. 2 Why Bother? The Case for a CMDB System -- A Few Initial Data Points -- CMDB Success Rates Revisited -- Some Short Answers -- Return on Investment -- Reasons for Going Forward: More Voices from the Trenches -- Drowning in (Siloed) Data? -- Optimizing IT OpEx Efficiencies in the Face of Rising Complexities -- Change Management and Change Impact Analysis
  • Asset Management and IT Financial Optimization -- Service Impact, Root Cause Analysis, and Troubleshooting -- The Move to Cloud and Virtualization -- Bringing the Organization Together -- Summary Takeaways -- ch. 3 CMDB System Foundations -- CMDB Foundations Part One: Process -- Why It's Good to Get to Know ITIL First -- A (Very) Short History -- A Human Face to Service Management -- ITIL's Libraries -- ITIL's Configuration Management Database (CMDB) -- The Configuration Management System (CMS) -- The Service Knowledge Management System (SKMS) -- CMDB Deployments Underscore ITIL's Relevance -- A Few Critical ITIL Processes -- CMDB Data and Configuration Items: A Second Look -- A Few Final Points -- CMDB Foundations, Part One: Process-Summary Takeaways -- CMDB Foundations Part Two: Technology -- CMDB System Technologies: A Closer Look -- A Reminder: "Big Vision, Baby Steps"
  • A Look at the Broader CMDB System and the Service Management Ecosystem It Supports -- CMDB System Foundations Part Two: Technology-Summary Takeaways -- ch. 4 CMDB System Deployment Stages: An Eight-Step Ladder to Success -- Standing in the Middle of the Storm -- What About "People?" -- A Closer Look at the Third Vector -- Climbing the Eight-Step Ladder, to CMDB System Success -- Step One: Define Your Objectives and Consider Your Resources -- How Do You Know if You're Ready? -- Step Two: Technology, Process, and Organizational Audit -- Step Three: Evolutionary or Maturity-Level Assessment -- Reactive Infrastructure Management -- Active Operational Management -- Proactive Service-Oriented Management -- Dynamic Business-Driven Management -- Step Four: Define Your Requirements, Architecture, and Metrics -- Define Two Categories of Requirements -- Define Your Architecture -- Step Five: Technology Selection
  • Step Six: Addressing Critical Issues and Gating Factors -- Organizational Issues -- Budget and Resource Constraints -- Technology Issues -- Step Seven: Developing a Three-Tiered Roadmap for Immediate and Future Deployments -- Six-Month Roadmap (Tactical Implementation Plan) -- One-Year Roadmap -- Two-Year Roadmap -- Step Eight: Review Progress and Milestones -- Summary Takeaways -- ch. 5 IT in Transformation: What's Going On and Where Does That Leave the CMDB? -- How Has the Model for IT Changed? -- What Does It Mean for IT to "Show Value"? -- Looking Ahead -- Cloud and the Extended Enterprise -- Data Sharing and the Extended Enterprise -- Agile and Mobile: Changing Dimensions in CMDB System Possibilities -- Agile: When DevOps and ITSM Collide -- Mobile: Diverse Endpoints, Diverse Consumers, and New Challenges for the CMDB System -- Business Service Management (BSM):IT and Business Alignment and Its Dramatic Implications for CMDB Systems
  • The Move to a Cross Domain IT Organization-And Why It's More Needed (and Real) Than Ever -- Even if Cross Domain Is a Need, Is There Any Real Progress Taking Place? What's the Justification for Calling "Cross Domain" a Trend? -- Is ITIL Enjoying a Rebirth as Another "New Trend"? -- Given All This, and More, Are CMDB Systems a Reemerging or an Aging Trend? -- CMDB Systems for Optimizing Service Delivery over Cloud: From Database-Centric to Service Modeling-Centric -- Wrapping Up -- Summary Takeaways -- ch. 6 Getting Your Executive Team on Board: How to Sell CMDB to Your Organization -- The Executive Imperative -- Stakeholder Buy-In -- Distractions, Resources, and Communication -- A Lesson from the Field -- Reaching Your Executive(s): A Few Thoughts on "Executive Perspectives" -- Executives, Cloud, and Other Trends -- Failures and Successes Can Both Be Valuable Resources -- Executive Dialogue Across the Eight-Step Ladder
  • Margaret's Service-Centric IT Asset Management Initiative: One Happy Example of How the Ladder Can Help You Engage the Executive Suite -- Summary Takeaways -- ch. 7 CMDB System Use Cases: Carving Out the Right Place to Start -- What's Most Popular? What's Most Successful? -- The Use-Case Landscape: A Kaleidoscope of Values -- Change Impact Management and Change Automation -- Asset Management and Financial Optimization -- Service Impact, Performance, and Capacity Optimization -- Two Additional Use Cases: Security/Compliance and DevOps -- Security/Compliance -- DevOps -- Summary Takeaways -- ch. 8 Making Your Initial Assessment Work -- Whom Should You Talk To and What Should You Ask Them? -- What Are You Solving For? -- Toolset Issues: Sprawl, Redundancy, Possessiveness, and Mistrust -- Inventory, Data Quality, and Issues -- Data Breadth: How Much Is Enough? -- Data: Power, Possession, and Ownership -- Process Issues -- Staffing -- The Hamster Scenario
  • Communication -- The Executive Factor, Again -- Communication: Vehicles and Approaches -- Use-case Audits -- Change Impact Management and Change Automation -- Asset Management and Financial Optimization -- Service Impact Management and Capacity Optimization -- Pulling It All Together -- Summary Takeaways -- ch. 9 Maturity and Readiness: A Four-Phase Evolutionary Assessment -- Cyclical and Opportunistic -- Technology -- Processes -- IT Organizational Evolution: A Closer Look -- How IT Views Itself -- Other Organizational Influencers -- The Four Stages of IT Maturity: A Closer Look -- Reactive Infrastructure Management -- Comments from a Stage-One Organization Seeking to Move to Stage Two -- Active Operational Management -- A CMDB System Deployment in Stage Two -- Proactive Service-Oriented Management -- Dynamic Business-Driven Management -- Salient Trends to Watch Across the Four Stages -- Summary Takeaways
  • Ch. 10 Developing a Project Plan: From Metrics to Requirements and Beyond -- Internal and External Metrics Versus ROI -- General Categories for Metrics -- The CMDB System Is Part of a Larger Undertaking -- Internal CMDB System Metrics -- External CMDB System Metrics -- ROI -- Examples -- Translating Metrics into Detailed Requirements Unique to Your Organization -- A Workbook for Creating a Detailed CMDB System Requirement -- Architectural Requirements -- Summary Takeaways -- ch. 11 Finalizing Your Phase One Team -- Consumers -- Stakeholders -- Finalizing the Core Team -- A Recommended Core Team Matrix -- Optimizing IT1L Processes -- Staffing Challenges -- Reporting In -- Working with the CAB -- Wrapping Up -- Summary Takeaways -- ch. 12 Technology Selection -- Core CMDB Packaging -- Software as a Service or On-premise? -- Deployment and Administration -- Some Perspectives on Deployment and Administration -- Architecture and Integration
  • Scope, Outreach, and Core Interdependencies -- Data Import and the Federated Universe -- Some Deployment Perspectives on Architecture and Integration -- Functional Concerns -- Use Case, Analytic, and Automation Specifics -- Visualization and Reporting -- Use Case Perspectives on Functional Priorities -- Trending, Reporting, and Visualization -- An Example from One Client Engagement -- Application Discovery and Dependency Mapping -- Functional Power and Outreach -- Trade-Offs: Performance-Optimized Versus Multiuse Case -- Four Deployment Perspectives on ADDM -- Other Investments to Consider -- Summary Takeaways -- ch. 13 Closing the Gap: Fine-Tuning Before Full Deployment -- Getting There: Moving Past the Proof of Concept -- Communication at the Gap -- Scope Creep -- Managing Process Requirements at the Gap -- Modeling and CI Definition -- Top-Down, Bottom-Up, or Middle-Layer Outward? -- Too Much or Too Little?
  • One Example of a Successful Modeling Strategy from Two Perspectives -- How CMS Modeling Can Support DevOps -- Integration, Normalization, and Analytics -- Integration Analytics Example One: -- Different Sources to Support the 5 W's -- Integration Analytics Example Two: Optimizing Insights on 2000 Services Through Emerging CMDB Analytics -- Federation -- Follow-Through, Maintenance, and Workflow -- Accountability, Objectives, and Metrics -- Crossing the Abyss -- Summary Takeaways -- ch. 14 A Tiered Road Map for Going Forward -- Core Road map Ingredients -- One Case Example: Acme Financial Services Corporation's Three-Tiered Road Map -- Initial Summary and Analysis -- Acme Corporation's CMDB System Goals -- Approach -- Other Issues -- Gating Factors -- Target Areas for Phase One -- An Overview Graphic of Acme Financial Services Corporation's Three-Tiered Road Map -- 6-Month Road Map for Acme Corporation
  • Creation of an Effective Core CMDB Team with Strong Management Oversight -- Creation of a Detailed Requirements Document -- Technology Adoption -- Phase-One Technology Value Targets -- Milestones -- Costs -- Production Infrastructure Status at the End of the 6-Month Road Map -- 12-Month Road Map for Acme Financial Services -- Updated Detailed Requirements -- Targeting the Right Stakeholder Team -- Change Management at the Top -- Tipping Point -- Goals -- Milestones -- Some Implementation Specifics -- Costs -- 2-Year Road Map at Acme Financial Services -- Analytics -- IT Maturity-Related Goals -- Costs -- Wrapping Up -- Summary Takeaways -- ch. 15 The CMDB System Moves to Cloud and Beyond! -- Progress and Benefits -- Issues and Advice -- Future Directions and Plans -- What's Happening with the CMDB System Today and in the Future: Insights Gleaned from Four Key Research Projects -- The CMDB System as a Foundation for Service-Aware Asset Management
  • The Move to the Cloud -- How ADDM Can Improve the "Journey to the Cloud" -- The CMDB/CMS, ADDM, Service Modeling and Advanced Operations Analytics -- Advanced Operations Analytics: A Closer Look -- DevOps and the CMDB System -- Summary Takeaways -- Appendix A Glossary of Terms and Concepts -- Appendix B Sample Request for Product Information -- Introduction -- Distinguishing Product Features -- Deployment Cost Efficiency -- Deployment and Administration -- Cost Advantage -- Product Strength -- Architecture and Integration -- Functionality -- Some Additional Questions -- Appendix C Self-Assessment: What If You're Not Ready? -- Chapter 9's "One-Chapter Readiness Assessment" -- Complementary Self-Assessment Test -- Don't Think You're Ready, But Want to Set the Stage? -- Appendix D Product Map -- Core CMDB Capabilities Integrated with Service Desk or IT Service Management Solutions -- Unique CMDB or CMDB-Related Offerings
  • General-Purpose Application Discovery and Dependency Mapping Solutions -- Application Discovery and Dependency Mapping Optimized for Performance and/or Other Real-time Values -- Question and Answer Interviews
Control code
931603774
Extent
1 online resource
Form of item
online
Governing access note
Owing to Legal Deposit regulations this resource may only be accessed from within National Library of Scotland. For more information contact enquiries@nls.uk.
Isbn
9780128013731
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/ext/overdrive/overdriveId
9780128013731
Specific material designation
remote
System control number
(OCoLC)931603774

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