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The Resource Can you hear me? : how to connect with people in a virtual world, Nick Morgan

Can you hear me? : how to connect with people in a virtual world, Nick Morgan

Label
Can you hear me? : how to connect with people in a virtual world
Title
Can you hear me?
Title remainder
how to connect with people in a virtual world
Statement of responsibility
Nick Morgan
Creator
Author
Subject
Language
eng
Summary
Communicating virtually is cool, useful, and becoming more universal every day. But the actual communication is often quite bad. Indeed, everyone agrees that the quality of human connection we feel in virtual meetings, email, and other forms of virtual communication is awful. Worse than boring, virtual communication very often leads to misunderstandings, because it deprives us of the emotional knowledge that helps us understand context. How can we fix this? A key problem is that we are busy trying to replicate the experience of a face-to-face meeting in the virtual world, assuming the same rules apply. That is a big mistake. We need to shift our focus and energy to a new challenge, unique to the virtual era. As communication expert Nick Morgan argues in this essential book, recent research suggests that we need to learn to consciously deliver a whole set of cues, both verbal and nonverbal, that we used to deliver unconsciously in the previrtual era. Indeed, we need to update all our rules of connection for the virtual sphere, rethinking them from the beginning and avoiding the mistake of assuming that they are inherently similar to face-to-face connections. Can You Hear Me? explains and guides you through this important process, describing what the current research reveals about what works and what doesn't in virtual communications, and creating a new set of rules and practical tips for how to connect with people--your team, your audience, your organization--when you can't be physically present. If you work or manage in an organization that has more than one office or customers who aren't nearby, Can You Hear Me? is your essential communications manual for twenty-first-century work.--
Assigning source
Provided by publisher
Cataloging source
MH/DLC
http://library.link/vocab/creatorDate
1953-
http://library.link/vocab/creatorName
Morgan, Nick
Dewey number
302.23/1
Index
index present
LC call number
P96.T42
LC item number
M665 2018
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Communication and technology
  • Business communication
  • Teleconferencing
  • Communication
  • Business communication
  • Communication and technology
  • Communication
  • Teleconferencing
  • BUSINESS & ECONOMICS / Business Communication / Meetings & Presentations
  • BUSINESS & ECONOMICS / Management
  • SELF-HELP / Communication & Social Skills
Label
Can you hear me? : how to connect with people in a virtual world, Nick Morgan
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages [247]-254) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Prologue: Is this thing on? -- Introduction: We're more connected than ever, so why do I feel so alone? -- Part One. The five basic problems with virtual communications: The lack of feedback: where's the emotional clarity? -- The lack of empathy: where's the consistency? -- The lack of control: for better or for worse, your life online is public -- The lack of emotion: can you make me care? -- The lack of connection and commitment: anyone here from Dubuque? -- Part Two. Specific techniques for specific digital channels: Email, email alternatives, and texting -- The conference call -- The webinar -- The chat session -- Sales
Control code
1030761119
Dimensions
22 cm
Extent
xii, 270 pages
Isbn
9781633694446
Lccn
2018037883
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Specific material designation
regular print
System control number
(OCoLC)1030761119
Label
Can you hear me? : how to connect with people in a virtual world, Nick Morgan
Publication
Bibliography note
Includes bibliographical references (pages [247]-254) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Prologue: Is this thing on? -- Introduction: We're more connected than ever, so why do I feel so alone? -- Part One. The five basic problems with virtual communications: The lack of feedback: where's the emotional clarity? -- The lack of empathy: where's the consistency? -- The lack of control: for better or for worse, your life online is public -- The lack of emotion: can you make me care? -- The lack of connection and commitment: anyone here from Dubuque? -- Part Two. Specific techniques for specific digital channels: Email, email alternatives, and texting -- The conference call -- The webinar -- The chat session -- Sales
Control code
1030761119
Dimensions
22 cm
Extent
xii, 270 pages
Isbn
9781633694446
Lccn
2018037883
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Specific material designation
regular print
System control number
(OCoLC)1030761119

Library Locations

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      38.944491 -92.326012
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