Coverart for item
The Resource Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III

Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III

Label
Citizen satisfaction : improving government performance, efficiency, and citizen trust
Title
Citizen satisfaction
Title remainder
improving government performance, efficiency, and citizen trust
Statement of responsibility
Forrest V. Morgeson III
Creator
Subject
Language
eng
Summary
  • "Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives and includes chapters on the growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to enhanced satisfaction. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, the book looks at the relationship between citizen satisfaction and electronic government"--
  • "Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives and includes chapters on the growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to enhanced satisfaction. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, the book looks at the relationship between citizen satisfaction and electronic government"--
Assigning source
  • Provided by publisher
  • Provided by publisher
Cataloging source
DLC
http://library.link/vocab/creatorName
Morgeson, Forrest V.
Dewey number
352.8/80973
Illustrations
illustrations
Index
index present
LC call number
JK421
LC item number
.M57 2014
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Public administration
  • Public administration
  • Administrative agencies
  • Executive departments
  • Government productivity
  • Performance
  • Internet in public administration
  • POLITICAL SCIENCE / Public Affairs & Administration
  • POLITICAL SCIENCE / Government / General
  • POLITICAL SCIENCE / Civics & Citizenship
Label
Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
txt
Content type MARC source
rdacontent.
Control code
870285459
Extent
217 pages
Isbn
9780230341340
Lccn
2013046990
Media category
unmediated
Media MARC source
rdamedia.
Media type code
n
Other physical details
illustrations; cm
System control number
(OCoLC)870285459
Label
Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
txt
Content type MARC source
rdacontent.
Control code
870285459
Extent
217 pages
Isbn
9780230341340
Lccn
2013046990
Media category
unmediated
Media MARC source
rdamedia.
Media type code
n
Other physical details
illustrations; cm
System control number
(OCoLC)870285459

Library Locations

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      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
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