The Resource Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III
Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III
Resource Information
The item Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri Libraries.This item is available to borrow from 1 library branch.
Resource Information
The item Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri Libraries.
This item is available to borrow from 1 library branch.
- Summary
-
- "Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives and includes chapters on the growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to enhanced satisfaction. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, the book looks at the relationship between citizen satisfaction and electronic government"--
- "Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives and includes chapters on the growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to enhanced satisfaction. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, the book looks at the relationship between citizen satisfaction and electronic government"--
- Language
- eng
- Label
- Citizen satisfaction : improving government performance, efficiency, and citizen trust
- Title
- Citizen satisfaction
- Title remainder
- improving government performance, efficiency, and citizen trust
- Statement of responsibility
- Forrest V. Morgeson III
- Subject
-
- POLITICAL SCIENCE / Government / General
- Executive departments -- United States -- Management
- Public administration -- United States -- Management
- Performance -- Measurement
- Administrative agencies -- United States -- Management
- Public administration -- United States -- Public opinion
- POLITICAL SCIENCE / Public Affairs & Administration
- POLITICAL SCIENCE / Civics & Citizenship
- Internet in public administration -- United States
- Government productivity -- United States
- Language
- eng
- Summary
-
- "Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives and includes chapters on the growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to enhanced satisfaction. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, the book looks at the relationship between citizen satisfaction and electronic government"--
- "Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives and includes chapters on the growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to enhanced satisfaction. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, the book looks at the relationship between citizen satisfaction and electronic government"--
- Assigning source
-
- Provided by publisher
- Provided by publisher
- Cataloging source
- DLC
- http://library.link/vocab/creatorName
- Morgeson, Forrest V.
- Dewey number
- 352.8/80973
- Illustrations
- illustrations
- Index
- index present
- LC call number
- JK421
- LC item number
- .M57 2014
- Literary form
- non fiction
- Nature of contents
- bibliography
- http://library.link/vocab/subjectName
-
- Public administration
- Public administration
- Administrative agencies
- Executive departments
- Government productivity
- Performance
- Internet in public administration
- POLITICAL SCIENCE / Public Affairs & Administration
- POLITICAL SCIENCE / Government / General
- POLITICAL SCIENCE / Civics & Citizenship
- Label
- Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
- nc
- Carrier MARC source
- rdacarrier.
- Content category
- text
- Content type code
- txt
- Content type MARC source
- rdacontent.
- Control code
- 870285459
- Extent
- 217 pages
- Isbn
- 9780230341340
- Lccn
- 2013046990
- Media category
- unmediated
- Media MARC source
- rdamedia.
- Media type code
- n
- Other physical details
- illustrations; cm
- System control number
- (OCoLC)870285459
- Label
- Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
- nc
- Carrier MARC source
- rdacarrier.
- Content category
- text
- Content type code
- txt
- Content type MARC source
- rdacontent.
- Control code
- 870285459
- Extent
- 217 pages
- Isbn
- 9780230341340
- Lccn
- 2013046990
- Media category
- unmediated
- Media MARC source
- rdamedia.
- Media type code
- n
- Other physical details
- illustrations; cm
- System control number
- (OCoLC)870285459
Subject
- Administrative agencies -- United States -- Management
- Executive departments -- United States -- Management
- Government productivity -- United States
- Internet in public administration -- United States
- POLITICAL SCIENCE / Civics & Citizenship
- POLITICAL SCIENCE / Government / General
- POLITICAL SCIENCE / Public Affairs & Administration
- Performance -- Measurement
- Public administration -- United States -- Management
- Public administration -- United States -- Public opinion
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.missouri.edu/portal/Citizen-satisfaction--improving-government/aeseGf7WMOg/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.missouri.edu/portal/Citizen-satisfaction--improving-government/aeseGf7WMOg/">Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.missouri.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.missouri.edu/">University of Missouri Libraries</a></span></span></span></span></div>
