Coverart for item
The Resource Conflict 101 : a manager's guide to resolving problems so everyone can get back to work, Susan H. Shearouse

Conflict 101 : a manager's guide to resolving problems so everyone can get back to work, Susan H. Shearouse

Label
Conflict 101 : a manager's guide to resolving problems so everyone can get back to work
Title
Conflict 101
Title remainder
a manager's guide to resolving problems so everyone can get back to work
Statement of responsibility
Susan H. Shearouse
Title variation
  • Conflict one hundred one
  • Conflict one hundred and one
Creator
Author
Subject
Genre
Language
eng
Summary
We all know conflict is unavoidable, especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. "Conflict 101" gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; use a solution-seeking approach; and, say what needs to be said. Incorporating anecdotes taken from the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively
Member of
Cataloging source
DLC
http://library.link/vocab/creatorName
Shearouse, Susan H
Dewey number
658.3/145
Illustrations
illustrations
Index
index present
Language note
English
LC call number
HD42
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
  • Conflict management
  • Interpersonal relations
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • Conflict management
  • Interpersonal relations
Label
Conflict 101 : a manager's guide to resolving problems so everyone can get back to work, Susan H. Shearouse
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
pt. 1. Introudction -- pt. 2. Understanding the dynamics of conflict -- pt. 3. Keys to resolving conflict -- pt. 4. Putting it all together
Control code
725480472
Extent
1 online resource
Form of item
online
Isbn
9780814417126
Lccn
2020689841
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
  • cl0500000118
  • 87e91471-e9f7-4887-aca7-8636f2c5aba6
Specific material designation
remote
System control number
(OCoLC)725480472
Label
Conflict 101 : a manager's guide to resolving problems so everyone can get back to work, Susan H. Shearouse
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
pt. 1. Introudction -- pt. 2. Understanding the dynamics of conflict -- pt. 3. Keys to resolving conflict -- pt. 4. Putting it all together
Control code
725480472
Extent
1 online resource
Form of item
online
Isbn
9780814417126
Lccn
2020689841
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
  • cl0500000118
  • 87e91471-e9f7-4887-aca7-8636f2c5aba6
Specific material designation
remote
System control number
(OCoLC)725480472

Library Locations

    • Ellis LibraryBorrow it
      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
    • Engineering Library & Technology CommonsBorrow it
      W2001 Lafferre Hall, Columbia, MO, 65211, US
      38.946102 -92.330125
Processing Feedback ...