Borrow it
Coverart for item
The Resource Crucial conversations : tools for talking when stakes are high, Kerry Patterson [and others]

Crucial conversations : tools for talking when stakes are high, Kerry Patterson [and others]

Contributor
Summary
From the Dust Jacket: Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conservations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career
Language
eng
Work
Publication
Edition
Second edition
Extent
1 online resource (xviii, 244 pages)
Note
Previous edition: 2002
Contents
  • What's a crucial conversation? : and who cares?
  • Mastering crucial conversations : the power of dialogue
  • Start with heart : how to stay focused on what you really want
  • Learn to look : how to notice when safety is at risk
  • Make it safe : how to make it safe to talk about almost anything
  • Master my stories : how to stay in dialogue when you're angry, scared, or hurt
  • State my path : how to speak persuasively, not abrasively
  • Explore others' paths : how to listen when others blow up or clam up
  • Move to action : how to turn crucial conversations into action and results
  • Yeah, but : advice for tough cases
  • Putting it all together : tools for preparing and learning
Isbn
9780071772204
Instance
Label
Crucial conversations : tools for talking when stakes are high
Title
Crucial conversations
Title remainder
tools for talking when stakes are high
Statement of responsibility
Kerry Patterson [and others]
Contributor
Subject
Genre
Language
eng
Summary
From the Dust Jacket: Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conservations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career
Member of
Action
digitized
Cataloging source
CaONFJC
Dewey number
153.6
Index
index present
LC call number
BF637.C45
LC item number
C78 2012eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
NLM call number
BF 637.C45
NLM item number
P317c 2012
http://library.link/vocab/relatedWorkOrContributorDate
1946-
http://library.link/vocab/relatedWorkOrContributorName
Patterson, Kerry
Series statement
McGraw-Hill's AccessEngineering
http://library.link/vocab/subjectName
  • Interpersonal communication
  • Interpersonal relations
  • Communication
  • Interpersonal Relations
  • BUSINESS & ECONOMICS
  • Interpersonal communication
  • Interpersonal relations
  • Communication
  • Relations humaines
  • Interpersonal communication
  • Interpersonal relations
  • Gespräch
  • Psychologie
  • Methode
  • Communication interpersonnelle
  • Relations humaines
  • Communication
  • Interpersonal relations
Label
Crucial conversations : tools for talking when stakes are high, Kerry Patterson [and others]
Instantiates
Publication
Note
Previous edition: 2002
Bibliography note
Includes bibliographical references (page 231) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning
Control code
763412016
Dimensions
unknown
Edition
Second edition
Extent
1 online resource (xviii, 244 pages)
Form of item
online
Isbn
9780071772204
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
  • 9786613255815
  • 9780071775304
http://library.link/vocab/ext/overdrive/overdriveId
  • 325581
  • 02c88d35-9da1-406b-93b9-93b68a78b9e8
Reproduction note
Electronic reproduction.
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)763412016
System details
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Label
Crucial conversations : tools for talking when stakes are high, Kerry Patterson [and others]
Publication
Note
Previous edition: 2002
Bibliography note
Includes bibliographical references (page 231) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning
Control code
763412016
Dimensions
unknown
Edition
Second edition
Extent
1 online resource (xviii, 244 pages)
Form of item
online
Isbn
9780071772204
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
  • 9786613255815
  • 9780071775304
http://library.link/vocab/ext/overdrive/overdriveId
  • 325581
  • 02c88d35-9da1-406b-93b9-93b68a78b9e8
Reproduction note
Electronic reproduction.
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)763412016
System details
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.

Subject

Genre

Member of

Library Locations

    • Ellis LibraryBorrow it
      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
    • Engineering Library & Technology CommonsBorrow it
      W2001 Lafferre Hall, Columbia, MO, 65211, US
      38.946102 -92.330125

Library Links

Structured data from the Bibframe namespace is licensed under the Creative Commons Attribution 4.0 International License by University of Missouri Libraries. Additional terms may apply to data associated with third party namespaces.
Processing Feedback ...