Coverart for item
The Resource Customer service training 101, Renee Evenson

Customer service training 101, Renee Evenson

Label
Customer service training 101
Title
Customer service training 101
Statement of responsibility
Renee Evenson
Creator
Subject
Genre
Language
eng
Summary
From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours
Member of
Cataloging source
N$T
http://library.link/vocab/creatorDate
1951-
http://library.link/vocab/creatorName
Evenson, Renee
Dewey number
658.3/1245
Index
index present
LC call number
HF5415.5
LC item number
.E89 2011eb
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
  • Employees
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • Employees
Label
Customer service training 101, Renee Evenson
Instantiates
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package
Control code
676695857
Dimensions
unknown
Edition
2nd ed.
Extent
1 online resource (vii, 230 pages)
File format
unknown
Form of item
online
Isbn
9780814416426
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
  • cl0500000085
  • fe3807ac-b34b-4d4b-bf50-0370f9277738
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)676695857
Label
Customer service training 101, Renee Evenson
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package
Control code
676695857
Dimensions
unknown
Edition
2nd ed.
Extent
1 online resource (vii, 230 pages)
File format
unknown
Form of item
online
Isbn
9780814416426
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
  • cl0500000085
  • fe3807ac-b34b-4d4b-bf50-0370f9277738
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)676695857

Library Locations

    • Ellis LibraryBorrow it
      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
    • Engineering Library & Technology CommonsBorrow it
      W2001 Lafferre Hall, Columbia, MO, 65211, US
      38.946102 -92.330125
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