Coverart for item
The Resource Customer service training, Kimberly Devlin

Customer service training, Kimberly Devlin

Label
Customer service training
Title
Customer service training
Statement of responsibility
Kimberly Devlin
Creator
Author
Subject
Language
eng
Summary
"Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions."--
Member of
Assigning source
Unedited summary from book
Cataloging source
N$T
http://library.link/vocab/creatorName
Delvin, Kimberly
Dewey number
658.8/12
Index
no index present
LC call number
HF5415.5
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
ATD workshop series
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • Customer services
Label
Customer service training, Kimberly Devlin
Instantiates
Publication
Copyright
Antecedent source
unknown
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
921843705
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9781607284352
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
cl0500000637
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)921843705
Label
Customer service training, Kimberly Devlin
Publication
Copyright
Antecedent source
unknown
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
921843705
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9781607284352
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
cl0500000637
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)921843705

Library Locations

    • Ellis LibraryBorrow it
      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
    • Engineering Library & Technology CommonsBorrow it
      W2001 Lafferre Hall, Columbia, MO, 65211, US
      38.946102 -92.330125
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