Coverart for item
The Resource Customer surveys for agency managers : what managers need to know, Harry P. Hatry [and others]

Customer surveys for agency managers : what managers need to know, Harry P. Hatry [and others]

Label
Customer surveys for agency managers : what managers need to know
Title
Customer surveys for agency managers
Title remainder
what managers need to know
Statement of responsibility
Harry P. Hatry [and others]
Contributor
Subject
Language
eng
Cataloging source
DLC
Dewey number
658.8/34
Illustrations
forms
Index
index present
LC call number
HA31.2
LC item number
.C87 1998
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Hatry, Harry P
http://library.link/vocab/subjectName
  • Sampling (Statistics)
  • Social sciences
  • Consumer satisfaction
Label
Customer surveys for agency managers : what managers need to know, Harry P. Hatry [and others]
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 109-111) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • What Specific Information Can (and Should) Customer Surveys Provide?
  • 3.
  • What Customer Surveys Cannot Tell You.
  • 4.
  • What Are the Major Problems with Surveys?
  • 5.
  • Whom Should You Survey?
  • 6.
  • Who Said What? The Need for Breakouts of Survey Findings.
  • 7.
  • Why Surveys for Agencies?
  • Who Should Conduct the Survey?
  • 8.
  • When Should Surveys Be Done?
  • 9.
  • How Much Accuracy Do You Need? What Are the Major Potential Sources of Error?
  • 10.
  • What Determines Survey Costs?
  • 11.
  • What Do the Data Mean?
  • 12.
  • This Guide's Audience and Scope
  • What Respondent Rights Need to Be Protected?
  • Organization of This Guide
  • pt. 1.
  • The Essentials: What Managers Need to Know about Customer Surveys.
  • 1.
  • What Are the Main Purposes of Customer Surveys?
  • 2.
Control code
37579762
Dimensions
28 cm
Extent
xii, 117 pages
Isbn
9780877666714
Isbn Type
(cloth)
Lccn
97038007
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
forms
Label
Customer surveys for agency managers : what managers need to know, Harry P. Hatry [and others]
Publication
Bibliography note
Includes bibliographical references (pages 109-111) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • What Specific Information Can (and Should) Customer Surveys Provide?
  • 3.
  • What Customer Surveys Cannot Tell You.
  • 4.
  • What Are the Major Problems with Surveys?
  • 5.
  • Whom Should You Survey?
  • 6.
  • Who Said What? The Need for Breakouts of Survey Findings.
  • 7.
  • Why Surveys for Agencies?
  • Who Should Conduct the Survey?
  • 8.
  • When Should Surveys Be Done?
  • 9.
  • How Much Accuracy Do You Need? What Are the Major Potential Sources of Error?
  • 10.
  • What Determines Survey Costs?
  • 11.
  • What Do the Data Mean?
  • 12.
  • This Guide's Audience and Scope
  • What Respondent Rights Need to Be Protected?
  • Organization of This Guide
  • pt. 1.
  • The Essentials: What Managers Need to Know about Customer Surveys.
  • 1.
  • What Are the Main Purposes of Customer Surveys?
  • 2.
Control code
37579762
Dimensions
28 cm
Extent
xii, 117 pages
Isbn
9780877666714
Isbn Type
(cloth)
Lccn
97038007
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
forms

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      38.944491 -92.326012
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