Coverart for item
The Resource Dealing with the tough stuff : how to achieve results from key conversations, Darren Hill, Alison Hill and Dr Sean Richardson

Dealing with the tough stuff : how to achieve results from key conversations, Darren Hill, Alison Hill and Dr Sean Richardson

Label
Dealing with the tough stuff : how to achieve results from key conversations
Title
Dealing with the tough stuff
Title remainder
how to achieve results from key conversations
Statement of responsibility
Darren Hill, Alison Hill and Dr Sean Richardson
Creator
Contributor
Author
Subject
Genre
Language
eng
Summary
The business leader's critical guide to handling difficult conversations in the workplace, this indispensable book is based on the science of human behavior ¿ both verbal and nonverbal ¿ and is packed full of practical and pragmatic strategies for managing conflict situations. --
Member of
Assigning source
Edited summary from book
Cataloging source
AU@
http://library.link/vocab/creatorName
Hill, Darren
Dewey number
658.3145
Index
index present
LC call number
HD30.3
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
  • handbooks
http://library.link/vocab/relatedWorkOrContributorName
  • Hill, Alison C.
  • Richardson, Sean
Series statement
Business professional collection
http://library.link/vocab/subjectName
  • Communication in management
  • Conversation
  • Personnel management
  • Employees
  • Self-actualization (Psychology)
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • Communication in management
  • Conversation
  • Employees
  • Personnel management
  • Self-actualization (Psychology)
Label
Dealing with the tough stuff : how to achieve results from key conversations, Darren Hill, Alison Hill and Dr Sean Richardson
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Title Page -- Copyright -- Preface -- About the authors -- Acknowledgements -- Introduction -- Making a difference -- The foundation for success -- Difficult behaviours, not difficult people -- Manipulating for good -- Upgrade your expectations -- How to use this book -- Stepping up to the challenge -- Chapter 1: What's your tough stuff?: Getting clear on what's tough for you -- Finding out your tough stuff -- Vulnerability is the pathway to growth -- Conclusion -- Chapter 2: Dealing with the tough stuff: Foundational skills -- Why do we do what we do? -- Behaviour modification
  • Getting clear -- Ensure maximum effectiveness -- Competing behaviours -- Meaningful work -- Conclusion -- Chapter 3: Dealing with the fluff stuff: Getting more direct in your language and achieving clarity -- Get rid of the fluff -- Traits versus behaviours -- Why focus on behaviours in the tough stuff? -- Given the opportunity, most people do the right thing -- Stepping into behaviour-based language -- Communication media -- The power of words -- Strip back your message -- Conclusion -- Chapter 4: Dealing with the unsaid stuff: Ensuring maximum leverage from your non-verbal communication
  • Non-verbal communication -- Approachable versus credible -- Making your point -- The game-changer -- Grounded in science -- Conclusion -- Chapter 5: Dealing with the remote stuff: Having the key conversations when geography is an issue -- Find the best, don't choose from the rest -- Key challenges for leading a remote team -- Five guiding principles for communicating remotely -- The process -- It's more than a transaction -- Shared experiences and cultural rituals -- Conclusion -- Chapter 6: Dealing with the gruff stuff: Addressing anger and managing high emotions
  • Emotions: ignore them at your peril -- Allow others to own their own emotions -- Anger and actions are two separate things -- Tour of the emotional brain -- Emotions at work: addressing anger and sadness -- Conclusion -- Chapter 7: Dealing with the huff stuff: Dealing with resistant, defensive and stubborn behaviour -- Resistant behaviour -- Defensive behaviour -- Turn fear into confidence -- Stubborn behaviour -- Assertiveness and empathy -- The other half of the assertiveness equation -- Solving the assertiveness puzzle -- Conclusion
  • Chapter 8: Dealing with the rapid stuff: Addressing the tough issues in a rapid-change environment -- Riding the wave of change fatigue -- Waiting for calm is false hope -- Cultivating an experimentation mindset -- Roadblocks: the four ways people respond -- Get RAPID -- Map it, chunk it, see it -- Conclusion -- Chapter 9: Dealing with the rough stuff: The big three: restructure, redundancy and dismissal -- Mapping the journey -- The common denominator: transition -- Mindset makes a difference -- Moments of truth: having the termination conversation -- True transparency: give them 100 per cent
Control code
923734584
Dimensions
unknown
Edition
2nd edition.
Extent
1 online resource.
File format
unknown
Form of item
online
Isbn
9780730327028
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/ext/overdrive/overdriveId
76e475ea-c659-455e-b5f6-f8cd3e0d2819
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)923734584
Label
Dealing with the tough stuff : how to achieve results from key conversations, Darren Hill, Alison Hill and Dr Sean Richardson
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Title Page -- Copyright -- Preface -- About the authors -- Acknowledgements -- Introduction -- Making a difference -- The foundation for success -- Difficult behaviours, not difficult people -- Manipulating for good -- Upgrade your expectations -- How to use this book -- Stepping up to the challenge -- Chapter 1: What's your tough stuff?: Getting clear on what's tough for you -- Finding out your tough stuff -- Vulnerability is the pathway to growth -- Conclusion -- Chapter 2: Dealing with the tough stuff: Foundational skills -- Why do we do what we do? -- Behaviour modification
  • Getting clear -- Ensure maximum effectiveness -- Competing behaviours -- Meaningful work -- Conclusion -- Chapter 3: Dealing with the fluff stuff: Getting more direct in your language and achieving clarity -- Get rid of the fluff -- Traits versus behaviours -- Why focus on behaviours in the tough stuff? -- Given the opportunity, most people do the right thing -- Stepping into behaviour-based language -- Communication media -- The power of words -- Strip back your message -- Conclusion -- Chapter 4: Dealing with the unsaid stuff: Ensuring maximum leverage from your non-verbal communication
  • Non-verbal communication -- Approachable versus credible -- Making your point -- The game-changer -- Grounded in science -- Conclusion -- Chapter 5: Dealing with the remote stuff: Having the key conversations when geography is an issue -- Find the best, don't choose from the rest -- Key challenges for leading a remote team -- Five guiding principles for communicating remotely -- The process -- It's more than a transaction -- Shared experiences and cultural rituals -- Conclusion -- Chapter 6: Dealing with the gruff stuff: Addressing anger and managing high emotions
  • Emotions: ignore them at your peril -- Allow others to own their own emotions -- Anger and actions are two separate things -- Tour of the emotional brain -- Emotions at work: addressing anger and sadness -- Conclusion -- Chapter 7: Dealing with the huff stuff: Dealing with resistant, defensive and stubborn behaviour -- Resistant behaviour -- Defensive behaviour -- Turn fear into confidence -- Stubborn behaviour -- Assertiveness and empathy -- The other half of the assertiveness equation -- Solving the assertiveness puzzle -- Conclusion
  • Chapter 8: Dealing with the rapid stuff: Addressing the tough issues in a rapid-change environment -- Riding the wave of change fatigue -- Waiting for calm is false hope -- Cultivating an experimentation mindset -- Roadblocks: the four ways people respond -- Get RAPID -- Map it, chunk it, see it -- Conclusion -- Chapter 9: Dealing with the rough stuff: The big three: restructure, redundancy and dismissal -- Mapping the journey -- The common denominator: transition -- Mindset makes a difference -- Moments of truth: having the termination conversation -- True transparency: give them 100 per cent
Control code
923734584
Dimensions
unknown
Edition
2nd edition.
Extent
1 online resource.
File format
unknown
Form of item
online
Isbn
9780730327028
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/ext/overdrive/overdriveId
76e475ea-c659-455e-b5f6-f8cd3e0d2819
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)923734584

Library Locations

    • Ellis LibraryBorrow it
      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
    • Engineering Library & Technology CommonsBorrow it
      W2001 Lafferre Hall, Columbia, MO, 65211, US
      38.946102 -92.330125
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