Coverart for item
The Resource Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary, Steve Curtin

Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary, Steve Curtin

Label
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Title
Delight your customers
Title remainder
7 simple ways to raise your customer service from ordinary to extraordinary
Statement of responsibility
Steve Curtin
Creator
Author
Subject
Genre
Language
eng
Summary
Don't settle for service that's anything less than extraordinary
Member of
Cataloging source
DLC
http://library.link/vocab/creatorName
Curtin, Steve
Dewey number
658.8/12
Illustrations
illustrations
Index
index present
LC call number
HF5415.335
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/subjectName
  • Consumer satisfaction
  • Product management
  • Organizational change
  • Consumer satisfaction
  • Organizational change
  • Product management
  • BUSINESS & ECONOMICS
Label
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary, Steve Curtin
Instantiates
Publication
Note
Includes index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction -- Function vs. essence -- Three truths of exceptional customer service -- Seven simple ways to raise customer service -- Express genuine interest -- Offer sincere and specific compliments -- Share unique knowledge -- Convey authentic enthusiasm -- Use appropriate humor -- Provide pleasant surprises -- Deliver service heroics -- Incorporating job essence into job function -- From ordinary to extraordinary -- Index
Control code
988040950
Edition
1 Edition.
Extent
1 online resource
Form of item
online
Isbn
9780814432822
Lccn
2020690206
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
2a5ea2a3-027f-4907-845c-327a889a0d5b
Specific material designation
remote
System control number
(OCoLC)988040950
Label
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary, Steve Curtin
Publication
Note
Includes index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction -- Function vs. essence -- Three truths of exceptional customer service -- Seven simple ways to raise customer service -- Express genuine interest -- Offer sincere and specific compliments -- Share unique knowledge -- Convey authentic enthusiasm -- Use appropriate humor -- Provide pleasant surprises -- Deliver service heroics -- Incorporating job essence into job function -- From ordinary to extraordinary -- Index
Control code
988040950
Edition
1 Edition.
Extent
1 online resource
Form of item
online
Isbn
9780814432822
Lccn
2020690206
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
2a5ea2a3-027f-4907-845c-327a889a0d5b
Specific material designation
remote
System control number
(OCoLC)988040950

Library Locations

    • Ellis LibraryBorrow it
      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
    • Engineering Library & Technology CommonsBorrow it
      W2001 Lafferre Hall, Columbia, MO, 65211, US
      38.946102 -92.330125
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