The Resource Designer-client relationships : relevance of service quality during the designer selection process, by Malory Leanne Smith

Designer-client relationships : relevance of service quality during the designer selection process, by Malory Leanne Smith

Label
Designer-client relationships : relevance of service quality during the designer selection process
Title
Designer-client relationships
Title remainder
relevance of service quality during the designer selection process
Statement of responsibility
by Malory Leanne Smith
Creator
Subject
Language
eng
Summary
This study examines the impact of service quality in the process of selecting design firms. This is accomplished by collecting and analyzing case study data using SERVQUAL, an accepted services quality contextual model utilized extensively in other fields. The results of this study demonstrate that two of the five SERVQUAL attributes, assurance and empathy, are particularly relevant in decisions regarding the acquisition of outside design consultants. The findings of this study provide insight into how design professionals and their clients define and measure design services quality
Additional physical form
Also available on the Internet.
Cataloging source
MUU
http://library.link/vocab/creatorName
Smith, Malory Leanne
Degree
M.S.
Dissertation year
2004.
Government publication
government publication of a state province territory dependency etc
Granting institution
University of Missouri-Columbia
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
  • bibliography
  • theses
http://library.link/vocab/subjectName
  • Designers
  • Design
  • Design
  • Customer services
  • Marketing research
Target audience
specialized
Label
Designer-client relationships : relevance of service quality during the designer selection process, by Malory Leanne Smith
Instantiates
Publication
Note
Typescript
Bibliography note
Includes bibliographical references (leaves 57-61)
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
58397731
Dimensions
29 cm
Dimensions
unknown
Extent
iv, 61 leaves
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations (some color)
Specific material designation
remote
Label
Designer-client relationships : relevance of service quality during the designer selection process, by Malory Leanne Smith
Publication
Note
Typescript
Bibliography note
Includes bibliographical references (leaves 57-61)
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
58397731
Dimensions
29 cm
Dimensions
unknown
Extent
iv, 61 leaves
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations (some color)
Specific material designation
remote

Library Locations

    • University of Missouri Libraries DepositoryBorrow it
      2908 Lemone Blvd, Columbia, MO, 65211, US
      38.919360 -92.291620
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