The Resource Designer-client relationships : relevance of service quality during the designer selection process, by Malory Leanne Smith
Designer-client relationships : relevance of service quality during the designer selection process, by Malory Leanne Smith
Resource Information
The item Designer-client relationships : relevance of service quality during the designer selection process, by Malory Leanne Smith represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri Libraries.This item is available to borrow from 1 library branch.
Resource Information
The item Designer-client relationships : relevance of service quality during the designer selection process, by Malory Leanne Smith represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri Libraries.
This item is available to borrow from 1 library branch.
- Summary
- This study examines the impact of service quality in the process of selecting design firms. This is accomplished by collecting and analyzing case study data using SERVQUAL, an accepted services quality contextual model utilized extensively in other fields. The results of this study demonstrate that two of the five SERVQUAL attributes, assurance and empathy, are particularly relevant in decisions regarding the acquisition of outside design consultants. The findings of this study provide insight into how design professionals and their clients define and measure design services quality
- Language
- eng
- Label
- Designer-client relationships : relevance of service quality during the designer selection process
- Title
- Designer-client relationships
- Title remainder
- relevance of service quality during the designer selection process
- Statement of responsibility
- by Malory Leanne Smith
- Language
- eng
- Summary
- This study examines the impact of service quality in the process of selecting design firms. This is accomplished by collecting and analyzing case study data using SERVQUAL, an accepted services quality contextual model utilized extensively in other fields. The results of this study demonstrate that two of the five SERVQUAL attributes, assurance and empathy, are particularly relevant in decisions regarding the acquisition of outside design consultants. The findings of this study provide insight into how design professionals and their clients define and measure design services quality
- Additional physical form
- Also available on the Internet.
- Cataloging source
- MUU
- http://library.link/vocab/creatorName
- Smith, Malory Leanne
- Degree
- M.S.
- Dissertation year
- 2004.
- Government publication
- government publication of a state province territory dependency etc
- Granting institution
- University of Missouri-Columbia
- Illustrations
- illustrations
- Index
- no index present
- Literary form
- non fiction
- Nature of contents
-
- bibliography
- theses
- http://library.link/vocab/subjectName
-
- Designers
- Design
- Design
- Customer services
- Marketing research
- Target audience
- specialized
- Label
- Designer-client relationships : relevance of service quality during the designer selection process, by Malory Leanne Smith
- Note
- Typescript
- Bibliography note
- Includes bibliographical references (leaves 57-61)
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Control code
- 58397731
- Dimensions
- 29 cm
- Dimensions
- unknown
- Extent
- iv, 61 leaves
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Other physical details
- illustrations (some color)
- Specific material designation
- remote
- Label
- Designer-client relationships : relevance of service quality during the designer selection process, by Malory Leanne Smith
- Note
- Typescript
- Bibliography note
- Includes bibliographical references (leaves 57-61)
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Control code
- 58397731
- Dimensions
- 29 cm
- Dimensions
- unknown
- Extent
- iv, 61 leaves
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Other physical details
- illustrations (some color)
- Specific material designation
- remote
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.missouri.edu/portal/Designer-client-relationships--relevance-of/THDBYsr3ykg/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.missouri.edu/portal/Designer-client-relationships--relevance-of/THDBYsr3ykg/">Designer-client relationships : relevance of service quality during the designer selection process, by Malory Leanne Smith</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.missouri.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.missouri.edu/">University of Missouri Libraries</a></span></span></span></span></div>
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.missouri.edu/portal/Designer-client-relationships--relevance-of/THDBYsr3ykg/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.missouri.edu/portal/Designer-client-relationships--relevance-of/THDBYsr3ykg/">Designer-client relationships : relevance of service quality during the designer selection process, by Malory Leanne Smith</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.missouri.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.missouri.edu/">University of Missouri Libraries</a></span></span></span></span></div>
