Coverart for item
The Resource Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen

Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen

Label
Difficult conversations : how to discuss what matters most
Title
Difficult conversations
Title remainder
how to discuss what matters most
Statement of responsibility
Douglas Stone, Bruce Patton, Sheila Heen
Creator
Contributor
Subject
Genre
Language
eng
Summary
The authors cover difficult situations in both personal and professional life
Cataloging source
DLC
http://library.link/vocab/creatorName
Stone, Douglas
Dewey number
158.2
Index
no index present
LC call number
BF637.C45
LC item number
S78 1999
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorName
  • Patton, Bruce
  • Heen, Sheila
http://library.link/vocab/subjectName
  • Interpersonal communication
  • Interpersonal communication
  • Communication
  • Interpersonal Relations
  • Communication interpersonnelle
  • Communication interpersonnelle
  • Communication interpersonnelle
  • Conversation
  • Gesprächsführung
  • Ratgeber
Label
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen
Instantiates
Publication
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The problem : Sort out the three conversations -- Shift to a learning stance : The "what happened?" conversation ; Stop arguing about who's right : explore each other's stories ; Don't assume they meant it : disentangle intent from impact ; Abandon blame : map the contribution system : The feelings conversation ; Have your feelings (or they will have you) : The identity conversation ; Ground your identity : ask yourself what's at stake -- Create a learning conversation : What's your purpose? When to raise it and when to let it go ; Getting started : begin from the third story ; Learning : listen from the inside out ; Expression : speak for yourself with clarity and power ; Problem-solving : take the lead ; Putting it all together -- A road map ti difficult conversations -- A not on some relevant organizations
Control code
40200290
Dimensions
24 cm
Extent
xxi, 250 pages
Isbn
9780670883394
Lccn
98033346
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Label
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen
Publication
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The problem : Sort out the three conversations -- Shift to a learning stance : The "what happened?" conversation ; Stop arguing about who's right : explore each other's stories ; Don't assume they meant it : disentangle intent from impact ; Abandon blame : map the contribution system : The feelings conversation ; Have your feelings (or they will have you) : The identity conversation ; Ground your identity : ask yourself what's at stake -- Create a learning conversation : What's your purpose? When to raise it and when to let it go ; Getting started : begin from the third story ; Learning : listen from the inside out ; Expression : speak for yourself with clarity and power ; Problem-solving : take the lead ; Putting it all together -- A road map ti difficult conversations -- A not on some relevant organizations
Control code
40200290
Dimensions
24 cm
Extent
xxi, 250 pages
Isbn
9780670883394
Lccn
98033346
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n

Library Locations

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      38.944491 -92.326012
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