Coverart for item
The Resource Digital government at work : a social informatics perspective, Ian McLoughlin and Rob Wilson with Mike Martin

Digital government at work : a social informatics perspective, Ian McLoughlin and Rob Wilson with Mike Martin

Label
Digital government at work : a social informatics perspective
Title
Digital government at work
Title remainder
a social informatics perspective
Statement of responsibility
Ian McLoughlin and Rob Wilson with Mike Martin
Title variation
Digital government @ work
Creator
Contributor
Subject
Language
eng
Summary
Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy. In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the 'inside' of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government. Experiences in areas such as health and social care are used to illustrate the dangers of 'over-integration' when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new 'architectural discourse' to change the way that systems are deployed, evolve, and are governed. 'They conclude that increased coordination of public services is better achieved through federated rather than integrated services. This recognizes the infrastructural nature of information systems and the essential role of co-production in the future evolution of digital government
Cataloging source
YDXCP
http://library.link/vocab/creatorDate
1956-
http://library.link/vocab/creatorName
McLoughlin, Ian
Dewey number
352.3802854678
Illustrations
illustrations
Index
index present
LC call number
JF1525.A8
LC item number
M4 2013
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1949-
http://library.link/vocab/relatedWorkOrContributorName
  • Wilson, Rob
  • Martin, M.
http://library.link/vocab/subjectName
  • Internet in public administration
  • Electronic government information
Label
Digital government at work : a social informatics perspective, Ian McLoughlin and Rob Wilson with Mike Martin
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 177-197) and indexes
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Mrs Cannybody's Dilemma -- Digital Technology in Public Services -- The Digital Government Phenomenon -- Digital Government: A Social Informatics Perspective -- Research Focus and Book Outline -- 1. Digital Government and Public Service Innovation -- Introduction -- What is Dìgital Government'? -- The Transformation Agenda: The UK in Comparative Perspective -- Digital Government in Global Perspective -- The Nature of Innovation in Public Services -- Conclusion -- 2. A Social Informatics Perspective -- Introduction -- Why a Social Informatics Perspective? -- The Three Dimensions of Digital Government -- One-Dimensional Views -- Two-Dimensional Views -- Beyond One- and Two-Dimensional Views -- Three-Dimensional Views -- Designers and Users -- Conclusion -- 3. Integration: Towards the Virtual Agency? -- Introduction -- The Virtual Agency? -- Integration and Information Systems -- The Ìntegration Dilemma' in Public Services -- Information Systems and Care Service Integration -- Over-Integration and Under-Federalization -- Conclusion -- 4. Joining up Children's Services and Health -- Introduction -- What is Joined-up Government? -- Joining up Services for Children -- Joining up Health Care: e-Health -- National Databases or Local Publication Spaces? -- Conclusion -- 5. Identity, Governance, and the Citizen as Cùstomer' -- Introduction -- Identity Management, Governance, and Information -- Smart Cards -- From Citizens to Cònsumers': CRM -- Conclusion -- 6. On-Line on the Front Line: FAME -- Introduction -- Street-Level Bureaucrats and Digital Government -- Digital Local Government in England -- The National Programme and FAME -- Enacting FAME -- Beyond Institutional and Agency Views -- Conclusion -- 7. Co-Production and Tele-Care for Older People -- Introduction -- Co-Production and Public Service Innovation -- Tele-Care for Older People: Social and Policy Context -- An Over-Integrated Model of Tele-Care for Older People? -- The OLDES Dìgital Experiment' -- Conclusion -- 8. Making Digital Government Work -- Introduction -- Digital Government and the Rules of Virtuality -- The Social Informatics Insight -- The Future Evolution of Digital Government -- Mrs Cannybody's Dilemma Revisited -- Conclusion: The Puzzle with no Picture on the Box -- Methodological Appendix -- The Projects and Participants -- Research Design and Methods -- References
Control code
813931684
Dimensions
23 cm
Edition
1st ed.
Extent
xxiv, 208 pages
Isbn
9780199557721
Lccn
2012277785
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)813931684
Label
Digital government at work : a social informatics perspective, Ian McLoughlin and Rob Wilson with Mike Martin
Publication
Bibliography note
Includes bibliographical references (pages 177-197) and indexes
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Mrs Cannybody's Dilemma -- Digital Technology in Public Services -- The Digital Government Phenomenon -- Digital Government: A Social Informatics Perspective -- Research Focus and Book Outline -- 1. Digital Government and Public Service Innovation -- Introduction -- What is Dìgital Government'? -- The Transformation Agenda: The UK in Comparative Perspective -- Digital Government in Global Perspective -- The Nature of Innovation in Public Services -- Conclusion -- 2. A Social Informatics Perspective -- Introduction -- Why a Social Informatics Perspective? -- The Three Dimensions of Digital Government -- One-Dimensional Views -- Two-Dimensional Views -- Beyond One- and Two-Dimensional Views -- Three-Dimensional Views -- Designers and Users -- Conclusion -- 3. Integration: Towards the Virtual Agency? -- Introduction -- The Virtual Agency? -- Integration and Information Systems -- The Ìntegration Dilemma' in Public Services -- Information Systems and Care Service Integration -- Over-Integration and Under-Federalization -- Conclusion -- 4. Joining up Children's Services and Health -- Introduction -- What is Joined-up Government? -- Joining up Services for Children -- Joining up Health Care: e-Health -- National Databases or Local Publication Spaces? -- Conclusion -- 5. Identity, Governance, and the Citizen as Cùstomer' -- Introduction -- Identity Management, Governance, and Information -- Smart Cards -- From Citizens to Cònsumers': CRM -- Conclusion -- 6. On-Line on the Front Line: FAME -- Introduction -- Street-Level Bureaucrats and Digital Government -- Digital Local Government in England -- The National Programme and FAME -- Enacting FAME -- Beyond Institutional and Agency Views -- Conclusion -- 7. Co-Production and Tele-Care for Older People -- Introduction -- Co-Production and Public Service Innovation -- Tele-Care for Older People: Social and Policy Context -- An Over-Integrated Model of Tele-Care for Older People? -- The OLDES Dìgital Experiment' -- Conclusion -- 8. Making Digital Government Work -- Introduction -- Digital Government and the Rules of Virtuality -- The Social Informatics Insight -- The Future Evolution of Digital Government -- Mrs Cannybody's Dilemma Revisited -- Conclusion: The Puzzle with no Picture on the Box -- Methodological Appendix -- The Projects and Participants -- Research Design and Methods -- References
Control code
813931684
Dimensions
23 cm
Edition
1st ed.
Extent
xxiv, 208 pages
Isbn
9780199557721
Lccn
2012277785
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)813931684

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