Coverart for item
The Resource Disintegrating democracy at work : labor unions and the future of good jobs in the service economy, Virginia Doellgast

Disintegrating democracy at work : labor unions and the future of good jobs in the service economy, Virginia Doellgast

Label
Disintegrating democracy at work : labor unions and the future of good jobs in the service economy
Title
Disintegrating democracy at work
Title remainder
labor unions and the future of good jobs in the service economy
Statement of responsibility
Virginia Doellgast
Creator
Subject
Genre
Language
eng
Summary
"The shift from manufacturing- to service-based economies has often been accompanied by the expansion of low-wage and insecure employment. Many consider the effects of this shift inevitable. In Disintegrating Democracy at Work, Virginia Doellgast contends that high pay and good working conditions are possible even for marginal service jobs. This outcome, however, depends on strong unions and encompassing collective bargaining institutions, which are necessary to give workers a voice in the decisions that affect the design of their jobs and the distribution of productivity gains. Doellgast's conclusions are based on a comparative study of the changes that occurred in the organization of call center jobs in the United States and Germany following the liberalization of telecommunications markets. Based on survey data and interviews with workers, managers, and union representatives, she found that German managers more often took the "high road" than those in the United States, investing in skills and giving employees more control over their work. Doellgast traces the difference to stronger institutional supports for workplace democracy in Germany. However, these democratic structures were increasingly precarious, as managers in both countries used outsourcing strategies to move jobs to workplaces with lower pay and weaker or no union representation. Doellgast's comparative findings show the importance of policy choices in closing off these escape routes, promoting broad access to good jobs in expanding service industries."--Publisher
Member of
Cataloging source
YDXCP
http://library.link/vocab/creatorDate
1976-
http://library.link/vocab/creatorName
Doellgast, Virginia Lee
Dewey number
331.88/11000943
Illustrations
illustrations
Index
index present
LC call number
HE8789.U6
LC item number
D64 2012
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
  • Call centers
  • Call centers
  • Telecommunication
  • Telecommunication
  • Service industries workers
  • Service industries workers
  • Industrial management
  • Industrial management
  • POLITICAL SCIENCE
  • BUSINESS & ECONOMICS
  • Call centers
  • Industrial management
  • Service industries workers
  • Telecommunication
  • Germany
  • United States
  • Dienstleistungssektor
  • Telekommunikationswirtschaft
  • Gewerkschaft
  • Mitbestimmung
  • Deutschland
  • USA
  • Teletjänstcentraler
  • Teletjänstcentraler
Label
Disintegrating democracy at work : labor unions and the future of good jobs in the service economy, Virginia Doellgast
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Introduction
  • Changes in market and collective bargaining
  • Using power in the workplace
  • Losing power in the networked firm
  • Broadening the comparison
  • Conclusions
Control code
778965904
Dimensions
unknown
Extent
1 online resource (xviii, 248 pages)
Form of item
online
Isbn
9780801463976
Lccn
2011031367
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
100577820
Other physical details
illustrations
http://library.link/vocab/ext/overdrive/overdriveId
22573/ctt4sm9h
Specific material designation
remote
System control number
(OCoLC)778965904
Label
Disintegrating democracy at work : labor unions and the future of good jobs in the service economy, Virginia Doellgast
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Introduction
  • Changes in market and collective bargaining
  • Using power in the workplace
  • Losing power in the networked firm
  • Broadening the comparison
  • Conclusions
Control code
778965904
Dimensions
unknown
Extent
1 online resource (xviii, 248 pages)
Form of item
online
Isbn
9780801463976
Lccn
2011031367
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
100577820
Other physical details
illustrations
http://library.link/vocab/ext/overdrive/overdriveId
22573/ctt4sm9h
Specific material designation
remote
System control number
(OCoLC)778965904

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