Coverart for item
The Resource Effective apology : mending fences, building bridges, and restoring trust, John Kador

Effective apology : mending fences, building bridges, and restoring trust, John Kador

Label
Effective apology : mending fences, building bridges, and restoring trust
Title
Effective apology
Title remainder
mending fences, building bridges, and restoring trust
Statement of responsibility
John Kador
Creator
Subject
Genre
Language
eng
Summary
From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships
Member of
Cataloging source
CDX
http://library.link/vocab/creatorName
Kador, John
Dewey number
659.2
Index
index present
LC call number
HD59.2
LC item number
.K34 2009eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
A BK business book
http://library.link/vocab/subjectName
  • Corporate image
  • Apologizing
  • Corporations
  • Business communication
  • Crisis management
  • BUSINESS & ECONOMICS
  • Apologizing
  • Business communication
  • Corporate image
  • Corporations
  • Crisis management
Label
Effective apology : mending fences, building bridges, and restoring trust, John Kador
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references (pages 243-251) and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
Control code
449521239
Dimensions
unknown
Edition
1st ed.
Extent
1 online resource (273 pages).
File format
unknown
Form of item
online
Isbn
9781605091396
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/ext/overdrive/overdriveId
  • cl0500000126
  • 23e013ad-8b26-4489-b186-2b250c01538e
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)449521239
Label
Effective apology : mending fences, building bridges, and restoring trust, John Kador
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references (pages 243-251) and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
Control code
449521239
Dimensions
unknown
Edition
1st ed.
Extent
1 online resource (273 pages).
File format
unknown
Form of item
online
Isbn
9781605091396
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/ext/overdrive/overdriveId
  • cl0500000126
  • 23e013ad-8b26-4489-b186-2b250c01538e
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)449521239

Library Locations

    • Ellis LibraryBorrow it
      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
    • Engineering Library & Technology CommonsBorrow it
      W2001 Lafferre Hall, Columbia, MO, 65211, US
      38.946102 -92.330125
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