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The Resource Evaluating reference services : a practical guide, Jo Bell Whitlatch

Evaluating reference services : a practical guide, Jo Bell Whitlatch

Label
Evaluating reference services : a practical guide
Title
Evaluating reference services
Title remainder
a practical guide
Statement of responsibility
Jo Bell Whitlatch
Creator
Subject
Language
eng
Summary
"With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today. Through proven techniques and case studies, Whitlatch details how to: plan an evaluation approach; use research tools like surveys, interviews, and focus groups to evaluate services and identify needs; select and put into service the best resources for specific needs; and maintain funding by presenting your results in a formalized way."--BOOK JACKET
Cataloging source
DLC
http://library.link/vocab/creatorName
Whitlatch, Jo Bell
Dewey number
025.5/2
Illustrations
illustrations
Index
index present
LC call number
Z711
LC item number
.W45 2000
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
Reference services (Libraries)
Label
Evaluating reference services : a practical guide, Jo Bell Whitlatch
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 113-213) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
43798487
Dimensions
23 cm
Extent
vi, 226 pages
Isbn
9780838907870
Isbn Type
(alk. paper)
Lccn
00038052
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
Label
Evaluating reference services : a practical guide, Jo Bell Whitlatch
Publication
Bibliography note
Includes bibliographical references (pages 113-213) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
43798487
Dimensions
23 cm
Extent
vi, 226 pages
Isbn
9780838907870
Isbn Type
(alk. paper)
Lccn
00038052
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations

Library Locations

    • Ellis LibraryBorrow it
      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
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