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The Resource Listen up or lose out : how to avoid miscommunication, improve relationships, and get more done faster, Robert Bolton and Dorothy Grover Bolton

Listen up or lose out : how to avoid miscommunication, improve relationships, and get more done faster, Robert Bolton and Dorothy Grover Bolton

Creator
Author
Contributor
Summary
Want better results? Talk less and listen more. Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success. Listen Up or Lose Out pulls this underused tool out from the shadows and highlights its role in effective communications
Language
eng
Work
Publication
Extent
1 online resource
Contents
  • Cover; Contents; Introduction: What This Book Will Do for You; PART I: WHY IMPROVE YOUR LISTENING?; 1. Quality Listening Enhances Work Relationships; 2. Listening Well Is Good Business; 3. A Good Listener Is a Rare Find; 4. Quality Listening Strengthens Personal Relationships; PART II: DO'S AND DON'TS OF GREAT LISTENING; 5. Trouble Spots in the Talkingâ#x80;#x93;Listening Process; 6. Identifying Your Listening Missteps; 7. Reducing Major Missteps; 8. Skill-Based Listening; 9. Whose Turn Is it?; 10. Focus Your Attention; 11. Be a Great Asker; 12. Creating and Sequencing Productive Questions
  • PART III: REFLECTING CONTENT13. Reflective Listening: Antidote to Miscommunication; 14. Paraphrase What's Important; 15. Listen Through the Pauses; PART IV: READING AND REFLECTING OTHER PEOPLE'S FEELINGS; 16. Why Listen to People's Feelings?; 17. ""Read"" People's Feelings; 18. Reflect Feelings and Meanings; PART V: THINGS TO KEEP IN MIND; 19. Wrap It Up with a Summary Reflection; 20. Results-Focused Listening; 21. The Listening Spirit; 22. Make Great Listening Part of Your Everyday Life; Appendix; Endnotes; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X; Z
Isbn
9780814432020
Instance
Label
Listen up or lose out : how to avoid miscommunication, improve relationships, and get more done faster
Title
Listen up or lose out
Title remainder
how to avoid miscommunication, improve relationships, and get more done faster
Statement of responsibility
Robert Bolton and Dorothy Grover Bolton
Creator
Contributor
Author
Subject
Language
eng
Summary
Want better results? Talk less and listen more. Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success. Listen Up or Lose Out pulls this underused tool out from the shadows and highlights its role in effective communications
Member of
Cataloging source
DLC
http://library.link/vocab/creatorDate
1929-
http://library.link/vocab/creatorName
Bolton, Robert
Dewey number
658.4/5
Illustrations
illustrations
Index
index present
LC call number
HD30.3
LC item number
.B656 2018
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
Bolton, Dorothy Grover
http://library.link/vocab/subjectName
  • Communication in management
  • Business communication
  • Interpersonal communication
  • Listening
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • Business communication
  • Communication in management
  • Interpersonal communication
  • Listening
Label
Listen up or lose out : how to avoid miscommunication, improve relationships, and get more done faster, Robert Bolton and Dorothy Grover Bolton
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Cover; Contents; Introduction: What This Book Will Do for You; PART I: WHY IMPROVE YOUR LISTENING?; 1. Quality Listening Enhances Work Relationships; 2. Listening Well Is Good Business; 3. A Good Listener Is a Rare Find; 4. Quality Listening Strengthens Personal Relationships; PART II: DO'S AND DON'TS OF GREAT LISTENING; 5. Trouble Spots in the Talkingâ#x80;#x93;Listening Process; 6. Identifying Your Listening Missteps; 7. Reducing Major Missteps; 8. Skill-Based Listening; 9. Whose Turn Is it?; 10. Focus Your Attention; 11. Be a Great Asker; 12. Creating and Sequencing Productive Questions
  • PART III: REFLECTING CONTENT13. Reflective Listening: Antidote to Miscommunication; 14. Paraphrase What's Important; 15. Listen Through the Pauses; PART IV: READING AND REFLECTING OTHER PEOPLE'S FEELINGS; 16. Why Listen to People's Feelings?; 17. ""Read"" People's Feelings; 18. Reflect Feelings and Meanings; PART V: THINGS TO KEEP IN MIND; 19. Wrap It Up with a Summary Reflection; 20. Results-Focused Listening; 21. The Listening Spirit; 22. Make Great Listening Part of Your Everyday Life; Appendix; Endnotes; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X; Z
Control code
1002302952
Extent
1 online resource
Form of item
online
Isbn
9780814432020
Lccn
2017040987
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
b9ec3b58-c943-41c2-b974-399e4f53b81a
Specific material designation
remote
System control number
(OCoLC)1002302952
Label
Listen up or lose out : how to avoid miscommunication, improve relationships, and get more done faster, Robert Bolton and Dorothy Grover Bolton
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Cover; Contents; Introduction: What This Book Will Do for You; PART I: WHY IMPROVE YOUR LISTENING?; 1. Quality Listening Enhances Work Relationships; 2. Listening Well Is Good Business; 3. A Good Listener Is a Rare Find; 4. Quality Listening Strengthens Personal Relationships; PART II: DO'S AND DON'TS OF GREAT LISTENING; 5. Trouble Spots in the Talkingâ#x80;#x93;Listening Process; 6. Identifying Your Listening Missteps; 7. Reducing Major Missteps; 8. Skill-Based Listening; 9. Whose Turn Is it?; 10. Focus Your Attention; 11. Be a Great Asker; 12. Creating and Sequencing Productive Questions
  • PART III: REFLECTING CONTENT13. Reflective Listening: Antidote to Miscommunication; 14. Paraphrase What's Important; 15. Listen Through the Pauses; PART IV: READING AND REFLECTING OTHER PEOPLE'S FEELINGS; 16. Why Listen to People's Feelings?; 17. ""Read"" People's Feelings; 18. Reflect Feelings and Meanings; PART V: THINGS TO KEEP IN MIND; 19. Wrap It Up with a Summary Reflection; 20. Results-Focused Listening; 21. The Listening Spirit; 22. Make Great Listening Part of Your Everyday Life; Appendix; Endnotes; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X; Z
Control code
1002302952
Extent
1 online resource
Form of item
online
Isbn
9780814432020
Lccn
2017040987
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
b9ec3b58-c943-41c2-b974-399e4f53b81a
Specific material designation
remote
System control number
(OCoLC)1002302952

Subject

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