Coverart for item
The Resource Managing your library and its quality : the ISO 9001 way, Núria Balagué and Jarmo Saarti

Managing your library and its quality : the ISO 9001 way, Núria Balagué and Jarmo Saarti

Label
Managing your library and its quality : the ISO 9001 way
Title
Managing your library and its quality
Title remainder
the ISO 9001 way
Statement of responsibility
Núria Balagué and Jarmo Saarti
Creator
Contributor
Subject
Language
eng
Summary
"This book, divided into two parts will provide an introduction to the quality management issues and give a general overview to the use on ISO 9001 in the library environment. The second part will present the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book will cover some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. ISO 9001 offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional."--Publisher's website
Member of
Cataloging source
CDX
http://library.link/vocab/creatorName
Balagué, Núria
Dewey number
025.1
Illustrations
illustrations
Index
index present
LC call number
Z678.85
LC item number
.B35 2011
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Saarti, Jarmo
Series statement
Chandos information professional series
http://library.link/vocab/subjectName
  • ISO 9001 Standard
  • Libraries
  • Libraries
  • Libraries
  • Bibliothek
  • Qualitätsmanagement
  • Standardisierung
Label
Managing your library and its quality : the ISO 9001 way, Núria Balagué and Jarmo Saarti
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Part 1: Quality management issues and the use of ISO 9001 in the library environment. Introduction: quality management in the public sector ; Quality approaches ; The ISO standards ; Origin and evolution of the ISO 9000 standard ; Which libraries use the ISO 9001 and why. -- Part 2: Building your library's quality management system according to the ISO 9001 standard. Introduction ; Quality management systems - requirements ; Normative reference ; Terms and definitions ; Quality management system ; Management responsibility ; Resource management ; Product realization ; Measurement, analysis and improvement ; The certification process ; Further ideas for improving the quality management system
Control code
746598338
Dimensions
24 cm
Extent
xvii, 211 pages
Isbn
9781843346548
Isbn Type
(cloth)
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)746598338
Label
Managing your library and its quality : the ISO 9001 way, Núria Balagué and Jarmo Saarti
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Part 1: Quality management issues and the use of ISO 9001 in the library environment. Introduction: quality management in the public sector ; Quality approaches ; The ISO standards ; Origin and evolution of the ISO 9000 standard ; Which libraries use the ISO 9001 and why. -- Part 2: Building your library's quality management system according to the ISO 9001 standard. Introduction ; Quality management systems - requirements ; Normative reference ; Terms and definitions ; Quality management system ; Management responsibility ; Resource management ; Product realization ; Measurement, analysis and improvement ; The certification process ; Further ideas for improving the quality management system
Control code
746598338
Dimensions
24 cm
Extent
xvii, 211 pages
Isbn
9781843346548
Isbn Type
(cloth)
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)746598338

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