Coverart for item
The Resource Microsoft System Center 2012 service manager cookbook, Samuel Erskine [and others]

Microsoft System Center 2012 service manager cookbook, Samuel Erskine [and others]

Label
Microsoft System Center 2012 service manager cookbook
Title
Microsoft System Center 2012 service manager cookbook
Statement of responsibility
Samuel Erskine [and others]
Creator
Contributor
Subject
Language
eng
Summary
This book is written in practical cookbook style and it offers learning through vivid examples and. Each chapter contains step-by-step instructions about everything necessary to execute a particular task. The book is designed so that you can read it from start to end for beginners or just open up any chapter and start following the recipes as a reference for advanced users, This book will be useful to IT professionals including System Center Service Manager administrators who want to configure and administer System Center Service Manager 2012 and understand how to solve specific problems and sc
Member of
Cataloging source
EBLCP
http://library.link/vocab/creatorName
Erskine, Samuel
Dewey number
005.446
Index
no index present
LC call number
  • TK23
  • QA76.76.C69
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
  • Beaumont, Steven
  • Asp, Anders
http://library.link/vocab/subjectName
  • Software configuration management
  • Computer systems
  • COMPUTERS
  • COMPUTERS
  • COMPUTERS
  • COMPUTERS
  • COMPUTERS
  • Computer systems
  • Software configuration management
Label
Microsoft System Center 2012 service manager cookbook, Samuel Erskine [and others]
Instantiates
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Microsoft System Center 2012 Service Manager Cookbook; Microsoft System Center 2012 Service Manager Cookbook; Credits; About the Authors; About the Reviewers; www.PacktPub.com; Support files, eBooks, discount offers and more; Why Subscribe?; Free Access for Packt account holders; Instant Updates on New Packt Books; Preface; What this book covers; What you need for this book; Who this book is for; Conventions; Reader feedback; Customer support; Downloading the example code; Errata; Piracy; Questions; 1. ITSM Frameworks and Processes; Introduction; Understanding ITSM frameworks; Getting ready
  • How to do it ... How it works ... ; ITIL© processes; Getting ready; How to do it ... ; How it works ... ; See also; Creating an Asset Management process; Getting ready; How to do it ... ; How it works ... ; There's more ... ; See also; Creating a Configuration Management System (CMS) process; Getting ready; How to do it ... ; How it works ... ; See also; Creating a Service Request Fulfillment process; Getting ready; How to do it ... ; How it works ... ; Creating an Incident and Problem Management process; Getting ready; How to do it ... ; Incident Management; Problem Management; How it works ..
  • Creating a Change and Release Management processGetting ready; How to do it ... ; How it works ... ; There's more ... ; Creating an IT Service Desk process; Getting ready; How to do it ... ; How it works ... ; Service Level Management process; Getting ready; How to do it ... ; How it works ... ; 2. Personalizing SCSM 2012 Administration; Introduction; Configuring how long to keep your SCSM data; Getting ready; How to do it ... ; How it works ... ; There's more ... ; Configuration Items data grooming using the console; See also; Configuring the Incident Management global settings; Getting ready; How to do it ..
  • How it works ... Configuring the Service Requests, Activity, Release, Knowledge, and Change Management global settings; Getting ready; How to do it ... ; How it works ... ; Working with Prefix settings; File attachment settings; Configuring the behavior of child incidents when resolving, reactivating, and closing the parent Incident; Getting ready; How to do it ... ; How it works ... ; Auto resolution of child incidents; Auto reactivation of child incidents; Status of child incidents when linked with a parent; Configuring Priority and Urgency for your SLA targets; Getting ready; How to do it ..
  • How it works ... See also; Configuring global e-mail notification infrastructure settings; Getting ready; How to do it ... ; How it works ... ; Creating Management Packs in the Authoring tool to save your SCSM personalization; Getting ready; How to do it ... ; How it works ... ; There's more ... ; Initial baseline and standards; Editing options and flexible customization; See also; Creating formatted e-mail notification templates; Getting ready; How to do it ... ; How it works ... ; See also; Creating a basic queue; Getting ready; How to do it ... ; How it works ... ; See also
Control code
818818870
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9781849686952
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
cl0500000184
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)818818870
Label
Microsoft System Center 2012 service manager cookbook, Samuel Erskine [and others]
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Microsoft System Center 2012 Service Manager Cookbook; Microsoft System Center 2012 Service Manager Cookbook; Credits; About the Authors; About the Reviewers; www.PacktPub.com; Support files, eBooks, discount offers and more; Why Subscribe?; Free Access for Packt account holders; Instant Updates on New Packt Books; Preface; What this book covers; What you need for this book; Who this book is for; Conventions; Reader feedback; Customer support; Downloading the example code; Errata; Piracy; Questions; 1. ITSM Frameworks and Processes; Introduction; Understanding ITSM frameworks; Getting ready
  • How to do it ... How it works ... ; ITIL© processes; Getting ready; How to do it ... ; How it works ... ; See also; Creating an Asset Management process; Getting ready; How to do it ... ; How it works ... ; There's more ... ; See also; Creating a Configuration Management System (CMS) process; Getting ready; How to do it ... ; How it works ... ; See also; Creating a Service Request Fulfillment process; Getting ready; How to do it ... ; How it works ... ; Creating an Incident and Problem Management process; Getting ready; How to do it ... ; Incident Management; Problem Management; How it works ..
  • Creating a Change and Release Management processGetting ready; How to do it ... ; How it works ... ; There's more ... ; Creating an IT Service Desk process; Getting ready; How to do it ... ; How it works ... ; Service Level Management process; Getting ready; How to do it ... ; How it works ... ; 2. Personalizing SCSM 2012 Administration; Introduction; Configuring how long to keep your SCSM data; Getting ready; How to do it ... ; How it works ... ; There's more ... ; Configuration Items data grooming using the console; See also; Configuring the Incident Management global settings; Getting ready; How to do it ..
  • How it works ... Configuring the Service Requests, Activity, Release, Knowledge, and Change Management global settings; Getting ready; How to do it ... ; How it works ... ; Working with Prefix settings; File attachment settings; Configuring the behavior of child incidents when resolving, reactivating, and closing the parent Incident; Getting ready; How to do it ... ; How it works ... ; Auto resolution of child incidents; Auto reactivation of child incidents; Status of child incidents when linked with a parent; Configuring Priority and Urgency for your SLA targets; Getting ready; How to do it ..
  • How it works ... See also; Configuring global e-mail notification infrastructure settings; Getting ready; How to do it ... ; How it works ... ; Creating Management Packs in the Authoring tool to save your SCSM personalization; Getting ready; How to do it ... ; How it works ... ; There's more ... ; Initial baseline and standards; Editing options and flexible customization; See also; Creating formatted e-mail notification templates; Getting ready; How to do it ... ; How it works ... ; See also; Creating a basic queue; Getting ready; How to do it ... ; How it works ... ; See also
Control code
818818870
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9781849686952
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
cl0500000184
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)818818870

Library Locations

    • Ellis LibraryBorrow it
      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
    • Engineering Library & Technology CommonsBorrow it
      W2001 Lafferre Hall, Columbia, MO, 65211, US
      38.946102 -92.330125
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