Coverart for item
The Resource Pursuit of quality in higher education : case studies in total quality management, Deborah J. Teeter, G. Gregory Lozier, editors

Pursuit of quality in higher education : case studies in total quality management, Deborah J. Teeter, G. Gregory Lozier, editors

Label
Pursuit of quality in higher education : case studies in total quality management
Title
Pursuit of quality in higher education
Title remainder
case studies in total quality management
Statement of responsibility
Deborah J. Teeter, G. Gregory Lozier, editors
Contributor
Subject
Genre
Language
eng
Member of
Cataloging source
OSU
Illustrations
illustrations
Index
no index present
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorName
  • Teeter, Deborah J
  • Lozier, G. Gregory
Series statement
New directions for institutional research
Series volume
no. 78, summer 1993
http://library.link/vocab/subjectName
  • Universities and colleges
  • Total quality management
Label
Pursuit of quality in higher education : case studies in total quality management, Deborah J. Teeter, G. Gregory Lozier, editors
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Six foundations of total quality management / G. Gregory Lozier, Deborah H. Teeter -- Classism and quality / Robert L. Carothers, Mary Lou Sevigny -- Samford University's quality story / John W. Harris -- Building on external quality assessment to achieve continuous improvement / Hans A. Acherman, Liesbeth A.A.M. van Welie, Carla T.M. Laan -- Total quality management in the classroom : a personal odyssey / J. Keith Ord -- Improvements in introductory physics courses / P.E. Sokol -- Bringing a nursing program back to life / Marian K. Baur -- Revitalization of library service / Jean Thomason -- Realizing financial savings through total quality management / Karen Archambault Miselis -- Teamwork improves office climate / Susan K. Winck -- Total quality management is total at Fox Valley Technical College / Carol R. Tyler --
  • (cont.) Hoshin planning applies total quality management to the planning process / Mary Ann Heverly, Jerome S. Parker -- The role of the facilitator on total quality management teams / William L. Eakin -- Using focus groups to clarify customer needs / May m. Sapp, M. Lewis Temares -- Using total quality management tools to improve organizational wellness / Sharon Koberna, Pam Walter -- Simplifying a process with flowcharts / JoAnn M. Williams -- Documenting total quality management projects / Pam Walter -- On your mark, get set, go! / Robert S. Winter -- The role of the quality manager / Nancy Lee Howard -- When is a problem not a problem? / Pam Walter -- Total quality management in word and deed / Robert A. Yanckello, Thomas B. Flaherty -- A quality initiative postponed / Jeffrey D. Liebman -- Confluence between standard operating paradigms and total quality management / Valerie J. Broughton -- The challenge : overcoming the pitfalls / G. Gregory Lozier, Deborah H. Teeter
Control code
28233578
Dimensions
23 cm
Extent
143 pages
Isbn
9781555426934
Lccn
lum94019408
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
(WaOLN)1522434
Label
Pursuit of quality in higher education : case studies in total quality management, Deborah J. Teeter, G. Gregory Lozier, editors
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Six foundations of total quality management / G. Gregory Lozier, Deborah H. Teeter -- Classism and quality / Robert L. Carothers, Mary Lou Sevigny -- Samford University's quality story / John W. Harris -- Building on external quality assessment to achieve continuous improvement / Hans A. Acherman, Liesbeth A.A.M. van Welie, Carla T.M. Laan -- Total quality management in the classroom : a personal odyssey / J. Keith Ord -- Improvements in introductory physics courses / P.E. Sokol -- Bringing a nursing program back to life / Marian K. Baur -- Revitalization of library service / Jean Thomason -- Realizing financial savings through total quality management / Karen Archambault Miselis -- Teamwork improves office climate / Susan K. Winck -- Total quality management is total at Fox Valley Technical College / Carol R. Tyler --
  • (cont.) Hoshin planning applies total quality management to the planning process / Mary Ann Heverly, Jerome S. Parker -- The role of the facilitator on total quality management teams / William L. Eakin -- Using focus groups to clarify customer needs / May m. Sapp, M. Lewis Temares -- Using total quality management tools to improve organizational wellness / Sharon Koberna, Pam Walter -- Simplifying a process with flowcharts / JoAnn M. Williams -- Documenting total quality management projects / Pam Walter -- On your mark, get set, go! / Robert S. Winter -- The role of the quality manager / Nancy Lee Howard -- When is a problem not a problem? / Pam Walter -- Total quality management in word and deed / Robert A. Yanckello, Thomas B. Flaherty -- A quality initiative postponed / Jeffrey D. Liebman -- Confluence between standard operating paradigms and total quality management / Valerie J. Broughton -- The challenge : overcoming the pitfalls / G. Gregory Lozier, Deborah H. Teeter
Control code
28233578
Dimensions
23 cm
Extent
143 pages
Isbn
9781555426934
Lccn
lum94019408
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
(WaOLN)1522434

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