Coverart for item
The Resource Quality and excellence in human services, Paul Dickens

Quality and excellence in human services, Paul Dickens

Label
Quality and excellence in human services
Title
Quality and excellence in human services
Statement of responsibility
Paul Dickens
Creator
Subject
Language
eng
Member of
Cataloging source
DLC
http://library.link/vocab/creatorName
Dickens, Paul
Dewey number
361/.0068/5
Illustrations
illustrations
Index
index present
LC call number
HV31
LC item number
.D63 1994
Literary form
non fiction
Nature of contents
bibliography
Series statement
Wiley series in clinical psychology
http://library.link/vocab/subjectName
  • Human services
  • Total quality management
Label
Quality and excellence in human services, Paul Dickens
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages [187]-199) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction to quality and excellence -- The search for quality and excellence in industry -- Quality and excellence in human services -- Quality assurance -- Tools and techniques of human service quality 1 : statistical approaches, monitoring and audit -- Tools and techniques of human service quality 2 : inspection, accreditation and service evaluation -- Tools and techniques of human service quality 3 : involving workers and consumers : quality circles and consumer views -- Quality systems in human services -- Epilogue : in pursuit of quality and excellence in human services
Control code
28926464
Dimensions
23 cm
Extent
x, 205 pages
Isbn
9780471940548
Isbn Type
(pbk.)
Lccn
93036190
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
  • (WaOLN)1595872
  • (OCoLC)28926464
Label
Quality and excellence in human services, Paul Dickens
Publication
Bibliography note
Includes bibliographical references (pages [187]-199) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction to quality and excellence -- The search for quality and excellence in industry -- Quality and excellence in human services -- Quality assurance -- Tools and techniques of human service quality 1 : statistical approaches, monitoring and audit -- Tools and techniques of human service quality 2 : inspection, accreditation and service evaluation -- Tools and techniques of human service quality 3 : involving workers and consumers : quality circles and consumer views -- Quality systems in human services -- Epilogue : in pursuit of quality and excellence in human services
Control code
28926464
Dimensions
23 cm
Extent
x, 205 pages
Isbn
9780471940548
Isbn Type
(pbk.)
Lccn
93036190
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
  • (WaOLN)1595872
  • (OCoLC)28926464

Library Locations

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      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
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