Coverart for item
The Resource Satisfaction : a behavioral perspective on the consumer, Richard L. Oliver

Satisfaction : a behavioral perspective on the consumer, Richard L. Oliver

Label
Satisfaction : a behavioral perspective on the consumer
Title
Satisfaction
Title remainder
a behavioral perspective on the consumer
Statement of responsibility
Richard L. Oliver
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1945-2016
http://library.link/vocab/creatorName
Oliver, Richard L.
Dewey number
658.8/12
Illustrations
illustrations
Index
index present
LC call number
HF5415.335
LC item number
.O55 2010
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Consumer satisfaction
  • Consumer satisfaction
  • Consumer behavior
  • Verbraucherzufriedenheit
  • Consumentengedrag
  • Tevredenheid
Label
Satisfaction : a behavioral perspective on the consumer, Richard L. Oliver
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • The many varieties of value in the consumption experience
  • Equity: how consumers interpret fairness
  • Regret and hindsight: what might have been and what I knew would be
  • pt. 3.
  • Satisfaction processes and mechanisms: Cognitive dissonance: fears of what the future will bring (and a few hopes)
  • Attribution in the satisfaction response: Why did it happen?
  • Emotional expression in the satisfaction response
  • The processing of consumption
  • pt. 4.
  • Satisfaction's consequences: What happens next? After satisfaction: the short-run consequences
  • Introduction: What is satisfaction?
  • Loyalty and financial impact: long-term effects of satisfaction
  • pt. 1.
  • Basic satisfaction mechanisms: The performance of attributes, features, and dimensions
  • Expectations and related comparative standards
  • The expectancy disconfirmation model of satisfaction
  • pt. 2.
  • Alternative and supplementary comparative operators: Need fulfillment in a consumer satisfaction context
  • Quality: the object of desire
Control code
249134746
Dimensions
27 cm
Edition
2nd ed.
Extent
xxii, 519 pages
Isbn
9780765617705
Isbn Type
(cloth : alk. paper)
Lccn
2008039870
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)249134746
Label
Satisfaction : a behavioral perspective on the consumer, Richard L. Oliver
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • The many varieties of value in the consumption experience
  • Equity: how consumers interpret fairness
  • Regret and hindsight: what might have been and what I knew would be
  • pt. 3.
  • Satisfaction processes and mechanisms: Cognitive dissonance: fears of what the future will bring (and a few hopes)
  • Attribution in the satisfaction response: Why did it happen?
  • Emotional expression in the satisfaction response
  • The processing of consumption
  • pt. 4.
  • Satisfaction's consequences: What happens next? After satisfaction: the short-run consequences
  • Introduction: What is satisfaction?
  • Loyalty and financial impact: long-term effects of satisfaction
  • pt. 1.
  • Basic satisfaction mechanisms: The performance of attributes, features, and dimensions
  • Expectations and related comparative standards
  • The expectancy disconfirmation model of satisfaction
  • pt. 2.
  • Alternative and supplementary comparative operators: Need fulfillment in a consumer satisfaction context
  • Quality: the object of desire
Control code
249134746
Dimensions
27 cm
Edition
2nd ed.
Extent
xxii, 519 pages
Isbn
9780765617705
Isbn Type
(cloth : alk. paper)
Lccn
2008039870
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)249134746

Library Locations

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      38.944491 -92.326012
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