The Resource Self-service in the Internet age : expectations and experiences, Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors
Self-service in the Internet age : expectations and experiences, Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors
Resource Information
The item Self-service in the Internet age : expectations and experiences, Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri Libraries.This item is available to borrow from 2 library branches.
Resource Information
The item Self-service in the Internet age : expectations and experiences, Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri Libraries.
This item is available to borrow from 2 library branches.
- Summary
- The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness. This connectedness enables a vast range of self-service opportunities via the Internet. "Self-Service in the Internet Age" explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose
- Language
- eng
- Extent
- 1 online resource (xii, 277 pages)
- Contents
-
- Social networking and eDating: charting the boundaries of an emerging self-service arena
- The role and implications of the internet in healthcare
- Self-service and e-education: the relationship to self-directed learning
- Stakeholder expectations of service quality in a university web portal
- Cybermediation in the tourism and travel industries
- Tricks and clicks: how low-cost carriers ply their trade through self-service websites
- Experiences of users from online grocery stores
- The virtual shopping aisle: more or less work?
- The customer rules and other e-shopping myths
- Internet banking: an interaction building channel for bank-customer relationships
- Sense or sensibility?: how commitment mediates the role of self-service technology on loyalty
- Web-based self-service systems for managed IT support: service provider perspectives of stakeholder-based issues
- An explanatory model of self-service on the internet
- Isbn
- 9781848002074
- Label
- Self-service in the Internet age : expectations and experiences
- Title
- Self-service in the Internet age
- Title remainder
- expectations and experiences
- Statement of responsibility
- Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors
- Subject
-
- COMPUTERS -- Information Technology
- Informatique
- Internet -- Economic aspects
- Internet -- Economic aspects
- Internet -- Economic aspects
- Internet -- Economic aspects
- Internet -- Social aspects
- Internet -- Social aspects
- Internet -- Social aspects
- Internet -- Social aspects
- Internet service providers
- Internet service providers
- Internet service providers
- Internet service providers
- Service industries -- Data processing
- Service industries -- Data processing
- Service industries -- Data processing
- Service industries -- Data processing
- Language
- eng
- Summary
- The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness. This connectedness enables a vast range of self-service opportunities via the Internet. "Self-Service in the Internet Age" explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose
- Action
- digitized
- Cataloging source
- GW5XE
- Dewey number
- 303.4833
- Illustrations
- illustrations
- Index
- index present
- Language note
- English
- LC call number
- HM851
- LC item number
- .S42 2009
- Literary form
- non fiction
- Nature of contents
-
- dictionaries
- bibliography
- http://library.link/vocab/relatedWorkOrContributorDate
-
- 1946-
- 1954-
- http://library.link/vocab/relatedWorkOrContributorName
-
- Oliver, Dave
- Romm-Livermore, Celia
- Sudweeks, Fay
- Series statement
- Computer supported cooperative work
- http://library.link/vocab/subjectName
-
- Internet
- Internet
- Service industries
- Internet service providers
- COMPUTERS
- Internet
- Service industries
- Internet service providers
- Internet
- Informatique
- Internet
- Internet service providers
- Internet
- Service industries
- Label
- Self-service in the Internet age : expectations and experiences, Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Social networking and eDating: charting the boundaries of an emerging self-service arena -- The role and implications of the internet in healthcare -- Self-service and e-education: the relationship to self-directed learning -- Stakeholder expectations of service quality in a university web portal -- Cybermediation in the tourism and travel industries -- Tricks and clicks: how low-cost carriers ply their trade through self-service websites -- Experiences of users from online grocery stores -- The virtual shopping aisle: more or less work? -- The customer rules and other e-shopping myths -- Internet banking: an interaction building channel for bank-customer relationships -- Sense or sensibility?: how commitment mediates the role of self-service technology on loyalty -- Web-based self-service systems for managed IT support: service provider perspectives of stakeholder-based issues -- An explanatory model of self-service on the internet
- Control code
- 318545647
- Dimensions
- unknown
- Extent
- 1 online resource (xii, 277 pages)
- Form of item
- online
- Isbn
- 9781848002074
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Other control number
- 10.1007/978-1-84800-207-4
- Other physical details
- illustrations.
- http://library.link/vocab/ext/overdrive/overdriveId
- 978-1-84800-206-7
- Reproduction note
- Electronic reproduction.
- Specific material designation
- remote
- System control number
- (OCoLC)318545647
- System details
- Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
- Label
- Self-service in the Internet age : expectations and experiences, Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Social networking and eDating: charting the boundaries of an emerging self-service arena -- The role and implications of the internet in healthcare -- Self-service and e-education: the relationship to self-directed learning -- Stakeholder expectations of service quality in a university web portal -- Cybermediation in the tourism and travel industries -- Tricks and clicks: how low-cost carriers ply their trade through self-service websites -- Experiences of users from online grocery stores -- The virtual shopping aisle: more or less work? -- The customer rules and other e-shopping myths -- Internet banking: an interaction building channel for bank-customer relationships -- Sense or sensibility?: how commitment mediates the role of self-service technology on loyalty -- Web-based self-service systems for managed IT support: service provider perspectives of stakeholder-based issues -- An explanatory model of self-service on the internet
- Control code
- 318545647
- Dimensions
- unknown
- Extent
- 1 online resource (xii, 277 pages)
- Form of item
- online
- Isbn
- 9781848002074
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Other control number
- 10.1007/978-1-84800-207-4
- Other physical details
- illustrations.
- http://library.link/vocab/ext/overdrive/overdriveId
- 978-1-84800-206-7
- Reproduction note
- Electronic reproduction.
- Specific material designation
- remote
- System control number
- (OCoLC)318545647
- System details
- Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Subject
- COMPUTERS -- Information Technology
- Informatique
- Internet -- Economic aspects
- Internet -- Economic aspects
- Internet -- Economic aspects
- Internet -- Economic aspects
- Internet -- Social aspects
- Internet -- Social aspects
- Internet -- Social aspects
- Internet -- Social aspects
- Internet service providers
- Internet service providers
- Internet service providers
- Internet service providers
- Service industries -- Data processing
- Service industries -- Data processing
- Service industries -- Data processing
- Service industries -- Data processing
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.missouri.edu/portal/Self-service-in-the-Internet-age--expectations/QOWCEJxKEiY/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.missouri.edu/portal/Self-service-in-the-Internet-age--expectations/QOWCEJxKEiY/">Self-service in the Internet age : expectations and experiences, Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.missouri.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.missouri.edu/">University of Missouri Libraries</a></span></span></span></span></div>
