Coverart for item
The Resource Self-service in the Internet age : expectations and experiences, Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors

Self-service in the Internet age : expectations and experiences, Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors

Label
Self-service in the Internet age : expectations and experiences
Title
Self-service in the Internet age
Title remainder
expectations and experiences
Statement of responsibility
Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors
Contributor
Editor
Subject
Language
eng
Summary
The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness. This connectedness enables a vast range of self-service opportunities via the Internet. "Self-Service in the Internet Age" explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose
Member of
Action
digitized
Cataloging source
GW5XE
Dewey number
303.4833
Illustrations
illustrations
Index
index present
Language note
English
LC call number
HM851
LC item number
.S42 2009
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
  • 1946-
  • 1954-
http://library.link/vocab/relatedWorkOrContributorName
  • Oliver, Dave
  • Romm-Livermore, Celia
  • Sudweeks, Fay
Series statement
Computer supported cooperative work
http://library.link/vocab/subjectName
  • Internet
  • Internet
  • Service industries
  • Internet service providers
  • COMPUTERS
  • Internet
  • Service industries
  • Internet service providers
  • Internet
  • Informatique
  • Internet
  • Internet service providers
  • Internet
  • Service industries
Label
Self-service in the Internet age : expectations and experiences, Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Social networking and eDating: charting the boundaries of an emerging self-service arena -- The role and implications of the internet in healthcare -- Self-service and e-education: the relationship to self-directed learning -- Stakeholder expectations of service quality in a university web portal -- Cybermediation in the tourism and travel industries -- Tricks and clicks: how low-cost carriers ply their trade through self-service websites -- Experiences of users from online grocery stores -- The virtual shopping aisle: more or less work? -- The customer rules and other e-shopping myths -- Internet banking: an interaction building channel for bank-customer relationships -- Sense or sensibility?: how commitment mediates the role of self-service technology on loyalty -- Web-based self-service systems for managed IT support: service provider perspectives of stakeholder-based issues -- An explanatory model of self-service on the internet
Control code
318545647
Dimensions
unknown
Extent
1 online resource (xii, 277 pages)
Form of item
online
Isbn
9781848002074
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
10.1007/978-1-84800-207-4
Other physical details
illustrations.
http://library.link/vocab/ext/overdrive/overdriveId
978-1-84800-206-7
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
(OCoLC)318545647
System details
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Label
Self-service in the Internet age : expectations and experiences, Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Social networking and eDating: charting the boundaries of an emerging self-service arena -- The role and implications of the internet in healthcare -- Self-service and e-education: the relationship to self-directed learning -- Stakeholder expectations of service quality in a university web portal -- Cybermediation in the tourism and travel industries -- Tricks and clicks: how low-cost carriers ply their trade through self-service websites -- Experiences of users from online grocery stores -- The virtual shopping aisle: more or less work? -- The customer rules and other e-shopping myths -- Internet banking: an interaction building channel for bank-customer relationships -- Sense or sensibility?: how commitment mediates the role of self-service technology on loyalty -- Web-based self-service systems for managed IT support: service provider perspectives of stakeholder-based issues -- An explanatory model of self-service on the internet
Control code
318545647
Dimensions
unknown
Extent
1 online resource (xii, 277 pages)
Form of item
online
Isbn
9781848002074
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
10.1007/978-1-84800-207-4
Other physical details
illustrations.
http://library.link/vocab/ext/overdrive/overdriveId
978-1-84800-206-7
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
(OCoLC)318545647
System details
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.

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