Coverart for item
The Resource Service design and delivery, Mairi Macintyre, Glenn Parry, Jannis Angelis, Editors

Service design and delivery, Mairi Macintyre, Glenn Parry, Jannis Angelis, Editors

Label
Service design and delivery
Title
Service design and delivery
Statement of responsibility
Mairi Macintyre, Glenn Parry, Jannis Angelis, Editors
Contributor
Subject
Language
eng
Summary
Annotation This inclusive overview of the increasingly important role played by the service industry focuses on the development of the various processes employed by service organizations as well as exploring the links between service management and products
Member of
Cataloging source
GW5XE
Dewey number
658.8
Index
index present
Language note
English
LC call number
HD9980.5
LC item number
.S47 2011
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Macintyre, Mairi
  • Parry, Glenn
  • Angelis, Jannis
Series statement
Service science: Research and innovations in the service economy
http://library.link/vocab/subjectName
  • Service industries
  • Service industries
  • Customer services
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • Affaires
  • Science économique
  • Customer services
  • Service industries
  • Service industries
Label
Service design and delivery, Mairi Macintyre, Glenn Parry, Jannis Angelis, Editors
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Understanding Services and the Customer Response -- Goods, Products and Services -- The IBM Story -- Rethinking Lean Service -- Transformations Path of the ICI Explosive Business -- Shifting from Production to Service to Experience-based Operations -- Complex Deployed Responsive Service -- A Multi-organisational Approach to Service Delivery -- Through Life Costing -- The Practitioner View -- Are You Being Served?
Control code
728101758
Dimensions
unknown
Extent
1 online resource (xxii, 169 pages)
Form of item
online
Isbn
9781441983213
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
10.1007/978-1-4419-8321-3
http://library.link/vocab/ext/overdrive/overdriveId
978-1-4419-8320-6
Specific material designation
remote
System control number
(OCoLC)728101758
Label
Service design and delivery, Mairi Macintyre, Glenn Parry, Jannis Angelis, Editors
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Understanding Services and the Customer Response -- Goods, Products and Services -- The IBM Story -- Rethinking Lean Service -- Transformations Path of the ICI Explosive Business -- Shifting from Production to Service to Experience-based Operations -- Complex Deployed Responsive Service -- A Multi-organisational Approach to Service Delivery -- Through Life Costing -- The Practitioner View -- Are You Being Served?
Control code
728101758
Dimensions
unknown
Extent
1 online resource (xxii, 169 pages)
Form of item
online
Isbn
9781441983213
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
10.1007/978-1-4419-8321-3
http://library.link/vocab/ext/overdrive/overdriveId
978-1-4419-8320-6
Specific material designation
remote
System control number
(OCoLC)728101758

Library Locations

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      38.946102 -92.330125
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