Coverart for item
The Resource The encyclopedia of business letters, faxes, and e-mail : features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves

The encyclopedia of business letters, faxes, and e-mail : features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves

Label
The encyclopedia of business letters, faxes, and e-mail : features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves
Title
The encyclopedia of business letters, faxes, and e-mail
Title remainder
features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves
Title variation
Business letters, faxes, and e-mail
Creator
Contributor
Subject
Genre
Language
eng
Summary
From the Publisher: Business writing has been transformed in our era from long, leisurely letters to fast faxes, instant e-mails, crisp memos, and concise letters. Your reader doesn't have time to waste. And neither do you. That's where The Encyclopedia of Business Letters, Faxes, and E-mail can help. Here you'll find the most complete and up-to-date collection of model business correspondence for every conceivable occasion-sample letters, memos, and e-mails you can use as is or adapt for your own purposes. This invaluable reference contains more than 300 model letters with instructions for adapting each to your particular situation. Letters are organized into chapters by category, and the detailed table of contents guides you quickly to the letter that best suits your needs. This revised edition of The Encyclopedia of Business Letters, Faxes, and E-mail contains more help than ever, including: An expanded introduction to writing letters, faxes, and e-mails, with new tips and advice on the best use of each-dozens of additional sample e-mail formats to meet today's communication needs-even more focused, easy-to-remember directions for organizing your thoughts and composing even the toughest kinds of correspondence-don't go to work without it
Member of
Cataloging source
N$T
http://library.link/vocab/creatorName
Bly, Robert W
Dewey number
651.7/4
Index
index present
LC call number
HF5721
LC item number
.B59 2009eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • handbooks
http://library.link/vocab/relatedWorkOrContributorName
Kelly, Regina Anne
http://library.link/vocab/subjectName
  • Commercial correspondence
  • Memorandums
  • Electronic mail messages
  • Facsimile transmission
  • BUSINESS & ECONOMICS
  • Commercial correspondence
  • Electronic mail messages
  • Facsimile transmission
  • Memorandums
  • Business Communication
  • Commerce
  • Business & Economics
Label
The encyclopedia of business letters, faxes, and e-mail : features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves
Instantiates
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Introduction: Business Writing Basics In The Age Of Electronic Communications -- 12 general tips for better business writing -- How to determine the best medium for your message -- 1: Special Rules, Tips, And Guidelines For Writing Business E-mails -- Three basic rules of business e-mail etiquette -- Tips for avoiding common e-mail blunders -- Guidelines for crating the most effective business e-mails -- 2: How To Format Your Business Letter, Fax, Or E-mail -- Letters -- Faxes -- E-mails -- 3: Job-Hunting And Employment-Related Correspondence -- Correspondence to gain employment -- Correspondence to hire employees -- Other employment correspondence -- 4: Corresponding With Colleagues -- Business greetings -- Requests -- Thank-you correspondence -- Congratulations -- Declining requests and invitations -- Expressions of personal concern -- 5: Corresponding With Vendors -- Hiring vendors -- Placing and receiving orders -- Day-to-day contact -- Problem situations -- Thank-you correspondence -- 6: Corresponding With Employees and Employers -- Day-to-day communications with employees -- Communications with your employer -- Sharing good news -- Announcing bad news -- 7: Communications To Get, Keep, And Satisfy Customers -- Getting business -- Daily business transactions -- Taking care of customers -- Being courteous -- Dealing with problems -- Sample virus protection policy -- 8: Business And Consumer Complaints And Requests -- Business requests -- Business complaints -- Responses to customer complaints -- Consumer requests -- Consumer complaints -- Thank-you correspondence for resolved complaints -- 9: Credit And Collection Correspondence -- Correspondence regarding credit -- Collection notices -- Collection courtesy -- Collection tips -- 10: Sales Communications -- Writing formula that sells -- Sales series -- Tips for writing successful inquiry fulfillment letters -- Word on bounce-back cards -- Follow-ups -- Quotations and estimates -- Agreements -- Correspondence about add-on support -- Order confirmations and "zap" correspondence -- 11: Direct Marketing Communications -- E-mail marketing: making it work for you -- Direct mail sales correspondence -- Lead-generating correspondence -- Instructions for direct marketing design -- Index -- About the authors
Control code
708573461
Dimensions
unknown
Edition
  • Rev. ed. /
  • by Robert W. Bly and Regina Anne Kelly.
Extent
1 online resource (288 pages)
File format
unknown
Form of item
online
Isbn
9781601638724
Lccn
2008041695
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
3028033
http://library.link/vocab/ext/overdrive/overdriveId
  • cl0500000055
  • 9eaa2f42-c6cd-464a-8105-b804aef22dc8
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)708573461
Label
The encyclopedia of business letters, faxes, and e-mail : features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Introduction: Business Writing Basics In The Age Of Electronic Communications -- 12 general tips for better business writing -- How to determine the best medium for your message -- 1: Special Rules, Tips, And Guidelines For Writing Business E-mails -- Three basic rules of business e-mail etiquette -- Tips for avoiding common e-mail blunders -- Guidelines for crating the most effective business e-mails -- 2: How To Format Your Business Letter, Fax, Or E-mail -- Letters -- Faxes -- E-mails -- 3: Job-Hunting And Employment-Related Correspondence -- Correspondence to gain employment -- Correspondence to hire employees -- Other employment correspondence -- 4: Corresponding With Colleagues -- Business greetings -- Requests -- Thank-you correspondence -- Congratulations -- Declining requests and invitations -- Expressions of personal concern -- 5: Corresponding With Vendors -- Hiring vendors -- Placing and receiving orders -- Day-to-day contact -- Problem situations -- Thank-you correspondence -- 6: Corresponding With Employees and Employers -- Day-to-day communications with employees -- Communications with your employer -- Sharing good news -- Announcing bad news -- 7: Communications To Get, Keep, And Satisfy Customers -- Getting business -- Daily business transactions -- Taking care of customers -- Being courteous -- Dealing with problems -- Sample virus protection policy -- 8: Business And Consumer Complaints And Requests -- Business requests -- Business complaints -- Responses to customer complaints -- Consumer requests -- Consumer complaints -- Thank-you correspondence for resolved complaints -- 9: Credit And Collection Correspondence -- Correspondence regarding credit -- Collection notices -- Collection courtesy -- Collection tips -- 10: Sales Communications -- Writing formula that sells -- Sales series -- Tips for writing successful inquiry fulfillment letters -- Word on bounce-back cards -- Follow-ups -- Quotations and estimates -- Agreements -- Correspondence about add-on support -- Order confirmations and "zap" correspondence -- 11: Direct Marketing Communications -- E-mail marketing: making it work for you -- Direct mail sales correspondence -- Lead-generating correspondence -- Instructions for direct marketing design -- Index -- About the authors
Control code
708573461
Dimensions
unknown
Edition
  • Rev. ed. /
  • by Robert W. Bly and Regina Anne Kelly.
Extent
1 online resource (288 pages)
File format
unknown
Form of item
online
Isbn
9781601638724
Lccn
2008041695
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
3028033
http://library.link/vocab/ext/overdrive/overdriveId
  • cl0500000055
  • 9eaa2f42-c6cd-464a-8105-b804aef22dc8
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)708573461

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