Coverart for item
The Resource The front-line leader : building a high-performance organization from the ground up, Chris Van Gorder

The front-line leader : building a high-performance organization from the ground up, Chris Van Gorder

Label
The front-line leader : building a high-performance organization from the ground up
Title
The front-line leader
Title remainder
building a high-performance organization from the ground up
Statement of responsibility
Chris Van Gorder
Creator
Subject
Language
eng
Summary
"As President and CEO at Scripps Health, one of America's most prestigious health systems, Chris Van Gorder has presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems ationwide have laid people off or are closing their doors, Scripps is financially healthy, has added almost 5,000 employees, and has developed a reputation as a marquee employer, recognized year after year by Fortune Magazine, Working Mother, the AARP, and othersas a "Best Places to Work." What are the secrets to this remarkable story, and what can other leaders and businesses learn from Van Gorder's success as a leader?Van Gorder traces his track record to his background as a California police officer, and The Frontline Leader shares the leadership techniques learned from his service, grounded in the philosophy of responsibility, honesty, and public service learned as a member of the force. Police work is about protecting the community, making it a better place, educating citizens, developing warm and caring relationships, and ultimately doing the right thing, not the convenient thing, so as to give citizens someone to look up to and believe in. Businesses who follow these same principles lay the groundwork for lasting sucecss. As much as companies talk about accountability and spend millions on "corporate social responsibility" programs, managers seldom understand what practical steps to take for an ethic of service that makes accountability meaningful. The Frontline Leader exposes readers to specific tactics and implementation steps they can use starting today to take responsibility, inspire others, achieve breakout results for their organization and move up into higher positions. By understanding and deploying these steps, readers learn that cultivating a deep personal practice of accountability isn't just the right thing to do but also the most effective and profitable path a leader can take. They understand that daily practices that seem unrelated to the running of organizations can in fact confer surprising business advantage. Armed with these techniques, The Frontline Leader will help anyone become a better leader"--
Assigning source
Provided by publisher
Cataloging source
DLC
http://library.link/vocab/creatorName
Van Gorder, Chris
Dewey number
658.4/092
Index
index present
LC call number
HD57.7
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/subjectName
  • Leadership
  • Corporate culture
  • Communication in organizations
  • BUSINESS & ECONOMICS
  • Communication in organizations
  • Corporate culture
  • Leadership
Label
The front-line leader : building a high-performance organization from the ground up, Chris Van Gorder
Instantiates
Publication
Note
Includes index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Praise for The Front-Line Leader; Title Page; Copyright; Dedication; Acknowledgments; Introduction; Chapter One: Know Your People; Fly-Bys Don't Count; Roll Up Your Sleeves and Get Dirty; Do Your Dance; Make It Real with Questions and Answers; Stay Accessible; Keeping Employees Current; Be Yourself; The Job Never Ends; Taking Action; Notes; Chapter Two: Get Outside Yourself; See Yourself as a Trainee Again; Engage Even More Deeply; Lean on Your Partners; Build a Team Early; "We," Not "I"; Love Your People; Taking Action; Notes; Chapter Three: The Credibility Factor
  • Make It Visible and MeaningfulAct Repeatedly; Help Is on the Way; Taking Action; Notes; Chapter Four: Tell Stories; Talk About the Front Line; Tell Your Own Stories; Use Your Storytelling Skills to Explain; Invite Employees to Tell Stories Too; Getting Inspired Together; Taking Action; Notes; Chapter Five: Create a Culture of Advocacy; Manage Down; Give Employees a Voice; Take Employee Feedback Seriously; Empower Employees to Assist in Change; Give People the Tools They Need to Succeed; Raise the Bar; Taking Action; Notes; Chapter Six: Take Care of the "Me."
  • Commit to a Philosophy, Not a PolicyStick with the Philosophy in Tough Times; Create Structures That Support "No Layoffs"; Care for People Beyond the Workplace; Give More, Get More; Taking Action; Notes; Chapter Seven: Hold People Accountable; Make Leaders Formally Accountable; Create Your Own Standards; Spread the Gospel of Accountability; Lay Down the Law; Provide Resources; Reward Good Performance; Spiraling Upward; Taking Action; Notes; Chapter Eight: Build Loyalty and Engagement from the Middle; Develop Middle Managers Yourself; Let Managers Lead; Get Personal
  • Share the Power-and the CreditTaking Action; Notes; Chapter Nine: Bring People Together; Bridge Information Gaps; Mobilize Collaboration Proactively; Engender Collaboration Proactively Throughout the Ranks; Take Your Time; Taking Action; Notes; Chapter Ten: Ask "What If?"; Make Contingency Planning a Way of Life; Address Big-Picture Threats; Rally Your People; Always Fall Up; Taking Action; Notes; Conclusion; About the Author; More from Wiley; Index; End User License Agreement
Control code
882738796
Extent
1 online resource
Form of item
online
Isbn
9781118933350
Lccn
2014026457
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/ext/overdrive/overdriveId
2b8f8aab-428b-4bab-b346-8f3a5a6f9382
Specific material designation
remote
System control number
(OCoLC)882738796
Label
The front-line leader : building a high-performance organization from the ground up, Chris Van Gorder
Publication
Note
Includes index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Praise for The Front-Line Leader; Title Page; Copyright; Dedication; Acknowledgments; Introduction; Chapter One: Know Your People; Fly-Bys Don't Count; Roll Up Your Sleeves and Get Dirty; Do Your Dance; Make It Real with Questions and Answers; Stay Accessible; Keeping Employees Current; Be Yourself; The Job Never Ends; Taking Action; Notes; Chapter Two: Get Outside Yourself; See Yourself as a Trainee Again; Engage Even More Deeply; Lean on Your Partners; Build a Team Early; "We," Not "I"; Love Your People; Taking Action; Notes; Chapter Three: The Credibility Factor
  • Make It Visible and MeaningfulAct Repeatedly; Help Is on the Way; Taking Action; Notes; Chapter Four: Tell Stories; Talk About the Front Line; Tell Your Own Stories; Use Your Storytelling Skills to Explain; Invite Employees to Tell Stories Too; Getting Inspired Together; Taking Action; Notes; Chapter Five: Create a Culture of Advocacy; Manage Down; Give Employees a Voice; Take Employee Feedback Seriously; Empower Employees to Assist in Change; Give People the Tools They Need to Succeed; Raise the Bar; Taking Action; Notes; Chapter Six: Take Care of the "Me."
  • Commit to a Philosophy, Not a PolicyStick with the Philosophy in Tough Times; Create Structures That Support "No Layoffs"; Care for People Beyond the Workplace; Give More, Get More; Taking Action; Notes; Chapter Seven: Hold People Accountable; Make Leaders Formally Accountable; Create Your Own Standards; Spread the Gospel of Accountability; Lay Down the Law; Provide Resources; Reward Good Performance; Spiraling Upward; Taking Action; Notes; Chapter Eight: Build Loyalty and Engagement from the Middle; Develop Middle Managers Yourself; Let Managers Lead; Get Personal
  • Share the Power-and the CreditTaking Action; Notes; Chapter Nine: Bring People Together; Bridge Information Gaps; Mobilize Collaboration Proactively; Engender Collaboration Proactively Throughout the Ranks; Take Your Time; Taking Action; Notes; Chapter Ten: Ask "What If?"; Make Contingency Planning a Way of Life; Address Big-Picture Threats; Rally Your People; Always Fall Up; Taking Action; Notes; Conclusion; About the Author; More from Wiley; Index; End User License Agreement
Control code
882738796
Extent
1 online resource
Form of item
online
Isbn
9781118933350
Lccn
2014026457
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/ext/overdrive/overdriveId
2b8f8aab-428b-4bab-b346-8f3a5a6f9382
Specific material designation
remote
System control number
(OCoLC)882738796

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