Coverart for item
The Resource The science of service systems, Haluk Demirkan, James C. Spohrer, Vikas Krishna, editors ; foreword by Richard B. Chase

The science of service systems, Haluk Demirkan, James C. Spohrer, Vikas Krishna, editors ; foreword by Richard B. Chase

Label
The science of service systems
Title
The science of service systems
Statement of responsibility
Haluk Demirkan, James C. Spohrer, Vikas Krishna, editors ; foreword by Richard B. Chase
Contributor
Subject
Language
eng
Summary
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science
Member of
Cataloging source
GW5XE
Dewey number
657/.83
Illustrations
illustrations
Index
no index present
Language note
English
LC call number
HD9980.5
LC item number
.S35 2011eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Demirkan, Haluk
  • Spohrer, James C
  • Krishna, Vikas
Series statement
Service science : research and innovations in the service economy
http://library.link/vocab/subjectName
  • Service industries
  • Service industries
  • Service industries
  • Management science
  • BUSINESS & ECONOMICS
  • Affaires
  • Science économique
  • Management science
  • Service industries
  • Service industries
  • Service industries
Label
The science of service systems, Haluk Demirkan, James C. Spohrer, Vikas Krishna, editors ; foreword by Richard B. Chase
Instantiates
Publication
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Flexible service systems
  • Artem Polyvyanyy and Mathias Weske
  • Semantics for smart services
  • Charles Petrie, Axel Hochstein, and Michael Genesereth
  • Designing auctions for coordination in service networks
  • Clemens van Dinther [and others]
  • Service systems modeling : concepts, formalized meta-model and technical concretion
  • Martin Böttcher and Klaus-Peter Fähnrich
  • Onto-ServSys : a service system ontology
  • Manuel Mora [and others]
  • Introduction of the science of service systems
  • A framework that situates technology research within the field of service science
  • Kelly Lyons
  • Customer-driven value co-creation in service networks
  • Stephen K. Kwan and Soe-Tsyr Yuan
  • Towards service system governance : leveraging service system grammar to empower value co-creation
  • Stefan Puehl
  • Service science : the opportunity to re-think what we know about service design
  • Chris Voss and Juliana Hsuan
  • Service science learning : exploring the challenge of cross disciplinary and academia-company collaboration
  • Jos G.A.M. Lemmink and Jayanta Chatterjee
  • Haluk Demirkan, James C. Spohrer, Vikas Krishna
  • An engineering perspective on service science
  • Duncan McFarlane
  • Service systems in changing paradigms : an inquiry through the systems sciences
  • David Ing
  • Service customization research : a review and future directions
  • P.K. Kannan and John Healey
  • Service and science
  • James C. Spohrer, Haluk Demirkan, and Vikas Krishna
  • Embedding the new discipline of service science
  • Irene Ng, Roger Maull, and Laura Smith
  • Key dimensions of service systems in value-creating networks
  • Cristina Mele and Francesco Polese
  • Making a science of service systems practical : seeking usefulness and understandability while avoiding unnecessary assumptions and restrictions
  • Steven Alter
Control code
728101819
Dimensions
unknown
Extent
1 online resource (xxiv, 358 pages)
Form of item
online
Isbn
9781441982704
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
10.1007/978-1-4419-8270-4
Other physical details
illustrations.
http://library.link/vocab/ext/overdrive/overdriveId
978-1-4419-8269-8
Specific material designation
remote
System control number
(OCoLC)728101819
Label
The science of service systems, Haluk Demirkan, James C. Spohrer, Vikas Krishna, editors ; foreword by Richard B. Chase
Publication
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Flexible service systems
  • Artem Polyvyanyy and Mathias Weske
  • Semantics for smart services
  • Charles Petrie, Axel Hochstein, and Michael Genesereth
  • Designing auctions for coordination in service networks
  • Clemens van Dinther [and others]
  • Service systems modeling : concepts, formalized meta-model and technical concretion
  • Martin Böttcher and Klaus-Peter Fähnrich
  • Onto-ServSys : a service system ontology
  • Manuel Mora [and others]
  • Introduction of the science of service systems
  • A framework that situates technology research within the field of service science
  • Kelly Lyons
  • Customer-driven value co-creation in service networks
  • Stephen K. Kwan and Soe-Tsyr Yuan
  • Towards service system governance : leveraging service system grammar to empower value co-creation
  • Stefan Puehl
  • Service science : the opportunity to re-think what we know about service design
  • Chris Voss and Juliana Hsuan
  • Service science learning : exploring the challenge of cross disciplinary and academia-company collaboration
  • Jos G.A.M. Lemmink and Jayanta Chatterjee
  • Haluk Demirkan, James C. Spohrer, Vikas Krishna
  • An engineering perspective on service science
  • Duncan McFarlane
  • Service systems in changing paradigms : an inquiry through the systems sciences
  • David Ing
  • Service customization research : a review and future directions
  • P.K. Kannan and John Healey
  • Service and science
  • James C. Spohrer, Haluk Demirkan, and Vikas Krishna
  • Embedding the new discipline of service science
  • Irene Ng, Roger Maull, and Laura Smith
  • Key dimensions of service systems in value-creating networks
  • Cristina Mele and Francesco Polese
  • Making a science of service systems practical : seeking usefulness and understandability while avoiding unnecessary assumptions and restrictions
  • Steven Alter
Control code
728101819
Dimensions
unknown
Extent
1 online resource (xxiv, 358 pages)
Form of item
online
Isbn
9781441982704
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
10.1007/978-1-4419-8270-4
Other physical details
illustrations.
http://library.link/vocab/ext/overdrive/overdriveId
978-1-4419-8269-8
Specific material designation
remote
System control number
(OCoLC)728101819

Library Locations

    • Ellis LibraryBorrow it
      1020 Lowry Street, Columbia, MO, 65201, US
      38.944491 -92.326012
    • Engineering Library & Technology CommonsBorrow it
      W2001 Lafferre Hall, Columbia, MO, 65211, US
      38.946102 -92.330125
Processing Feedback ...