Application of Quality Function Deployment in new product and service development

Resource Information

The work Application of Quality Function Deployment in new product and service development represents a distinct intellectual or artistic creation found in University of Missouri Libraries. This resource is a combination of several types including: Work, Language Material, Books.

Label

Application of Quality Function Deployment in new product and service development

Statement of responsibility

by Anusha Uppalanchi

Creator

• Uppalanchi, Anusha, 1988-

Subject

• Electronic books
• Electronic bookss
• Electronic dissertations
• New products -- Development
• Quality function deployment
• Quality function deployment -- Case studies
• Customer services -- Research

Genre

• Case studies
• Electronic bookss
• Electronic dissertations
• Electronic books

Language

eng

Summary

"Quality Function Deployment (QFD) is a systematic process to integrate customer requirements into every aspect of the design and delivery of products and services. Understanding the customers wants or needs from a product or service is crucial to the successful design and development of new products and services. QFD is a system that utilizes customer demands to meet client missions by outlining what the customer wants in a service or product. QFD was used in this research to determine customer needs and thus to ensure that customer demands are met. This methodology is demonstrated using two case studies: Hydrogen Fuel Cell Vehicle (HFCV) and American Society for Engineering Management (ASEM). QFD was also integrated with SERVQUAL to present an effective methodology that was demonstrated in a Career Opportunities Center (COC) case study. The results included prioritized customer requirements, resource allocations and technical requirements. The QFD methodology presented in this study could serve as a powerful tool in the development of many new products/services"--Abstract, p. iv

Related

• MST thesis. Engineering Management (M.S., 2010)
• Analyzing customer requirements for a career opportunities center
• Analyzing customer requirements for the American Society of Engineering Management using quality function deployment
• Application of quality function deployment to new product development

Cataloging source

UMR

Degree

M.S.

Dissertation year

2010.

Granting institution

Missouri University of Science and Technology

Illustrations

illustrations

Index

no index present

Literary form

non fiction

Nature of contents

• dictionaries
• theses

Target audience

specialized