Communication in management
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The concept Communication in management represents the subject, aboutness, idea or notion of resources found in University of Missouri Libraries.
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Communication in management
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The concept Communication in management represents the subject, aboutness, idea or notion of resources found in University of Missouri Libraries.
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- Communication in management
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- A communications manual for nonprofit organizations
- A guide to business communication
- Active listening : improve your ability to listen and lead
- Active listening : improve your ability to listen and lead
- Administrative communication
- Administrative communication : a study of its relationship to administrative leadership
- Administrative feedback ; : monitoring subordinates' behavior
- Administrative intelligence-information systems
- Agile conversations : transform your conservations, transform your culture
- Aktives zuhören : verbessern sie ihre Fähigkeit, zuzuhören und zu führen
- An analysis of the communication structure of a university administrative and instructional unit
- Anger, efficacy, and identity in activism : public perceptions of threat appraisal, attitudes, and behavioral intention
- Anywhere, anytime art: gouache : An artist's guide to painting with gouache on the go!
- Are you asking the right questions? : effective managers do, and so can you
- Basic business communications
- Battling the barriers to success : 50 ways to keep your workplace improvement initiative on target
- Before you say a word : the executive guide to effective communication
- Benefit communications : enhancing the employer's investment
- Better business communication
- Better business writing
- Better communications in small business
- Beyond spin : the power of strategic corporate journalism
- Beyond the babble : leadership communication that drives results
- Blueprint for engagement : authentic leadership
- Breaking the barrier to upward communication : strategies and skills for employees, managers, and HR specialists
- Brilliant personal effectiveness
- Building an effective employee communications program
- Building commitment to reform through strategic communication : the five key decisions
- Building data science infrastructure
- Building people : Sunday emails from a chairman, Volume 4
- Building success with business ethics : advice from business leaders (collection)
- Bureaucratic communications ; : a statistical analysis of influence
- Business and industrial communication : a source book
- Business and professional communication : plans, processes, and performance
- Business communication
- Business communication : theory and application
- Business in the age of information
- Business information and accounting systems
- Cases in written communication
- Changing how you manage and communicate change : focusing on the human side of change
- Changing how you manage and communicate change : focusing on the human side of change : soft skills for IT professionals
- Circle of the 9 muses : a storytelling field guide for innovators and meaning makers
- Civility in business and professional communication
- Coaching conversations : transforming your school one conversation at a time
- Coaching up! : inspiring peak performance when it matters most
- Code red in the boardroom : crisis management as organizational DNA
- Collaborating with the enemy : how to work with people you don't agree with or like or trust
- Communicate : Parkinson's formula for business survival
- Communicate like a leader : connecting strategically to coach, inspire, and get things done
- Communicate with mastery : how to speak with conviction and write for impact
- Communicating at the top : what you need to know about communicating to run an organization
- Communicating at work
- Communicating clearly
- Communicating corporate change : a practical guide to communication and corporate strategy
- Communicating effectively in the workforce
- Communicating facts and ideas in business
- Communicating for change : connecting the workplace with the marketplace
- Communicating for leadership ; : a guide for executives
- Communicating for managerial effectiveness
- Communicating for managerial effectiveness : challenges, strategies, solutions
- Communicating for productivity
- Communicating for results : a guide for business and the professions
- Communicating in business
- Communicating in business and professional settings
- Communicating in crisis
- Communicating in organizations
- Communicating in organizations
- Communicating in the workplace : a guide to business and professional speaking
- Communicating one-to-one at work
- Communicating organizational change : a management perspective
- Communicating the new : methods to shape and accelerate innovation
- Communicating when your company is under siege : surviving public crisis
- Communicating--how to organize meetings and presentations
- Communication & organizational culture : a key to understanding work experiences
- Communication and group decision making
- Communication and high-speed management
- Communication and organizational culture : a key to understanding work experiences
- Communication and organizations, an interpretive approach
- Communication and the technical professional
- Communication at work : management and the communication- intensive organization
- Communication behavior in organizations
- Communication essentials for dummies
- Communication for continuous improvement projects
- Communication for managers
- Communication for the business and professional speaker
- Communication in business and professional organizations
- Communication in developmental administration : a study of inter-personal communication in three Indian states
- Communication in management : a guide to administrative communication
- Communication in management : the theory and practice of administrative communication
- Communication in modern organizations
- Communication in organizations : some new research findings
- Communication in poultry grower relations : a blueprint to success
- Communication in public administration
- Communication in the business organization
- Communication power : energizing your nonprofit organization
- Communications
- Communications and the corporation
- Communicative understandings of women's leadership development : from ceilings of glass to labyrinth paths
- Concepts and issues in administrative behavior
- Conflict positioning in crisis communication : integrating contingency stance with image repair strategies
- Control through communication : the rise of system in American management
- Conversational capacity : the secret to building successful teams that perform when the pressure is on
- Conversations that get results and inspire collaboration : engage your team, your peers, and your manager to take action
- Cooperation, communication and contingencies : the relationships of corporate public relations practitioners, lawyers and their external public
- Corporate communication
- Corporate communication : a guide to theory & practice
- Corporate communication : theory and practice
- Corporate communication for managers
- Corporate communications for executives
- Corporate communications management : the Renaissance communicator in information-age organizations
- Corporate legends and lore : the power of storytelling as a management tool
- Corporate networking : building channels for information and influence
- Corporate strategies for effective communications
- Cracking the leadership code : three secrets to building strong leaders
- Create your personal questioning style
- Creating a vision
- Creative compartments : a design for future organization
- Criar uma Visão
- Crisis communication in universities and insurance companies : two focus groups
- Crisis communication in universities and insurance companies : two focus groups
- Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior
- Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior
- Culture hacker : reprogramming your employee experience to improve customer service, retention, and performace
- Customer service management training 101 : quick and easy techniques that get great results
- Customer service management training 101 : quick and easy techniques that get great results
- Cutting communications costs and increasing impacts : diagnosing and improving the company's written documents
- Cómo crear una visión
- Cómo promover sus ideas en su organización
- DEFCON 1 direct selling : manual for field leaders
- Dealing with the tough stuff : how to achieve results from crucial conversations
- Dealing with the tough stuff : how to achieve results from key conversations
- Departures in communicating accounting data to foremen : a summary of practice
- Designing and developing business communications programs that work
- Desk guide to communication
- Developing management skills, Communicating supportively
- Dialogue and the art of thinking together : a pioneering approach to communicating in business and in life
- Do they understand you? : guide to effective oral communication
- Documentation : how to organise and control information processes in business and industry
- Don't be that boss : how great communicators get the most out of their employees and their careers : a business fable
- Effect of supervisor characteristics on the socialization process
- Effective business communication
- Effective communication
- Effective communication of employee benefits
- Effective communication on the job : a guide to employee communication for supervisors and executives
- Effective crisis communication : moving from crisis to opportunity
- Effective crisis communication : moving from crisis to opportunity
- Effective listening
- Effective listening : key to your success
- El negociador efectivo
- Electronic mail : a revolution in business communications
- Employee communications in action
- Enabling knowledge creation : how to unlock the mystery of tacit knowledge and release the power of innovation
- Encourage unconventional thinking
- Energizing performance with communications : a conference report
- Engagement : transforming difficult relationships at work
- Essentials of corporate communication : implementing practices for effective reputation management
- Excellence in public relations and communication management
- Executive communication power : basic skills for management success
- Executive presence : the art of commanding respect like a CEO
- Executive presence : the art of commanding respect like a CEO
- Explicating "threat" in crisis : the effects of threat type and duration on public relations professionals' cognitive, affective and conative responses in crisis situations
- Explicating "threat" in crisis communication : the effects of threat type and duration on public relations professionals' cognitive, affective and conative responses in crisis situations
- Feedback That Works : How to Build and Deliver Your Message, First Edition
- Feedback die werkt : hoe u uw boodschap kunt opbouwen en overbrengen
- Feedback efectivo : Cómo crear y transmitir mensajes
- Feedback that works for nonprofit organizations
- Feedback to managers : a comprehensive review of twenty-four instruments
- Feedback to managers : a guide to reviewing and selecting multirater instruments for leadership development
- Functional business communication
- Führen beginnt im Kopf des anderen : wirkungsvoll kommunizieren und überzeugen, so werden Sie endlich verstanden!
- General systems analysis of an organizational communication climate
- Gerir conflitos com reportes diretos
- Getting across to employees ; : a guide to effective communication on the job
- Getting to "yes and" : the art of business improv
- Getting your message across : a practical guide to business communication
- Giving effective feedback : foster positive change, influence behavior, strengthen relationships
- Giving feedback : expert solutions to everyday challenges
- Global corporate intelligence : opportunities, technologies, and threats in the 1990s
- Global technology and corporate crisis : strategies, planning and communication in the information age
- Good charts : the HBR guide to making smarter, more persuasive data visualizations
- Great questions : the most important tool in a manager's toolbox
- Great work : how to make a difference people love
- Great work : how to make a difference people love (audio book)
- Guide to managerial communication : effective business writing and speaking
- Guide to managerial communication : effective business writing and speaking
- Guidelines on information sharing
- HBR's 10 must reads on communication
- Handbook of organizational communication : an interdisciplinary perspective
- High-speed management and organizational communication in the 1990s : a reader
- Hooked : how leaders connect, engage and inspire with storytelling
- How to Speak Human
- How to ask the best probing questions
- How to coach your team : release team potential and hit peak performance
- How to communicate
- How to guide conversations toward extraordinary results
- How to influence and persuade
- How to influence others at work : psychoverbal communication for managers
- How to manage with NLP
- How to put on dynamic meetings : teaming the oral with the visual
- How to use questions to maintain direction and control of the agenda
- How's that again?
- I hear you : repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps
- Ignite : real leadership, real talk, real results
- Impromptu : leading in the moment
- Improving administrative manuals
- Improving the rhythm of your collaboration
- Improvisation, Inc. : harnessing spontaneity to engage people and groups
- Influencing with integrity : management skills for communication and negotiation
- Information and communication practice in industry
- Information economics and management systems
- Information et communications dans l'entreprise et les groupes de travail
- Information management : an analysis for businessmen
- Information strategies : new pathways to corporate power
- Information, organization, and power : effective management in the knowledge society
- Informatï¸ ï¸¡sionnoe modelirovanie Ä—konomicheskoÄ sistemy : [Sb. stateÄ]
- Informatï¸ ï¸¡sionnoe obespechenie ASU
- Instructor's manual to accompany corporate communication
- Intercom : readings in organizational communication
- Interconnection, why, how?
- Interpersonal behavior and administration
- Interpersonal communication for technically trained managers : a guide to skills and techniques
- Interpersonal communication in organizations
- Interpersonal communication on construction job sites
- Introduction to emergency management
- John Adair's 100 greatest ideas for brilliant communication
- John Adair's 100 greatest ideas for brilliant communication
- La soledad del directivo
- Language incorporated : teaching foreign languages in industry
- Lead 4 success : learn the essentials of true leadership
- Lead 4 success : learn the essentials of true leadership
- Lead with a story : a guide to crafting business narratives that captivate, convince, and inspire
- Lead with a story : a guide to crafting business narratives that captivate, convince, and inspire
- Leadership : communication skills for organizations and groups
- Leadership basics for frontline managers : tips for raising your level of effectiveness and communication
- Leadership by choice : increase productivity and effectiveness by understanding your strengths
- Leadership conversations : challenging high potential managers to become great leaders
- Leadership, feedback, and the open communication gap
- Leading organizations through transition : communication and cultural change
- Leading out loud : a guide for engaging others in creating the future
- Leading out loud : a guide for engaging others in creating the future
- Leading out loud : the authentic speaker, the credible leader
- Leading with questions : how leaders find the right solutions by knowing what to ask
- Leading with questions : how leaders find the right solutions by knowing what to ask
- Lean evolution : lessons from the workplace
- Linking quality to business results
- Listen up or lose out : how to avoid miscommunication, improve relationships, and get more done faster
- Listen, management! : Creative listening for better managing
- Listening to learn, learning to listen : business skills
- Listening your way to management success
- Make your mark! : influencing across your organization
- Make your moment : the savvy woman's communication playbook for getting the success you want
- Make yourself clear! : Morris on business communication
- Making employees owners
- Making projects work : effective stakeholder and communication management
- Making projects work : effective stakeholder and communication management
- Making the message clear : how to master the business communication tools that direct productivity, excellence and power
- Making visitors mindful : principles for creating quality sustainable visitor experiences through effective communication
- Man in focus : new approaches to commercial communications
- Management and language : the manager as a practical author
- Management communication : communicative ethics and action
- Management communication : principles and practice
- Management communication on controversial issues
- Management development beyond the fringe : a practical guide to alternative approaches
- Management information and control systems
- Management information systems and the computer
- Management kinetics : Carl Duerr on communication
- Management observation and communication theory
- Management of corporate communication : from interpersonal contacts to external affairs
- Management speak : why we listen to what management gurus tell us
- Management writing out of bounds : writing after postcolonialism
- Management's hidden enemy : and what can be done about it
- Management-employee communication in action
- Manager's guide to excellence in public relations and communication management
- Manager's tough questions answer book : word for word responses for the most difficult questions managers face
- Managerial communication : a finger on the pulse
- Managerial communication : a strategic approach
- Managerial communication : concepts, approaches and techniques
- Managerial communications
- Managerial problem solving
- Managing by communication
- Managing by communication : an organizational approach
- Managing by storying around
- Managing company-wide communication
- Managing conflict with direct reports
- Managing dyadic interactions in organizational leadership
- Managing know-who based companies : a multinetworked approach to knowledge and innovation management
- Managing knowledge : perspectives on cooperation and competition
- Managing risk and complexity through open communication and teamwork
- Managing the paperwork pipeline : achieving cost-effective paperwork and information processing
- Managing word of mouth for leadership success : connecting healthcare strategy and reputation
- Managing your boss
- Marketplace communication
- Markets, hierarchies, and networks : the coordination of social life
- Mars and Venus in the workplace : a practical guide for improving communication and getting results at work
- Mastering communication at work : how to lead, manage, and influence
- Mastering the art of Q & A : a survival guide for tough, trick, and hostile questions
- Media choice theories and the new media : a model of new media choice and usage
- Media for managers : [communications strategy for the eighties]
- Meetings! : accomplishing more with better & fewer
- Message received : 7 steps to break down communication barriers at work
- Motivating language theory : effective leader talk in the workplace
- My way or the highway : the micromanagement survival guide
- Myths of management : what people get wrong about being the boss
- Narratives we organize by
- Navigating Complexity
- Navigating complexity : a practice guide
- Negotiating in the leadership zone
- Negotiating in the real world : getting the deal you want
- Networking smart : how to build relationships for personal and organizational success
- New approaches to organizational communication
- On the line ; : [an address
- Ongoing crisis communication : planning, managing, and responding
- Ongoing crisis communication : planning, managing, and responding
- Open management
- Opening access to scenario planning tools
- Oral communication in business
- Organization planning manual
- Organization planning manual
- Organizational authority; superior-subordinate relationships in three public service organizations
- Organizational communication
- Organizational communication
- Organizational communication : a managerial perspective
- Organizational communication : behavioral perspectives
- Organizational communication : the essence of effective management
- Organizational communication : the essence of effective management
- Organizational communication : theory and practice
- Organizational life : learning to be self-directed
- Organizational teamwork in high-speed management
- People problems : the executive answer book
- Perfect phrases for communicating change : hundreds of ready-to-use phrases for maintaining focus and productivity during organizational change
- Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment
- Perfect phrases for leadership development : hundreds of ready-to-use phrases for guiding employees to reach the next level
- Perfect phrases for virtual teamwork : hundreds of ready-to-use phrases for fostering collaboration at a distance
- Permission to speak freely : how the best leaders cultivate a culture of candor
- Persuasive writing
- Positive listening : learning to hear what people are really saying
- Power and influence in organizations
- Power cues : the subtle science of leading groups, persuading others, and maximizing your personal impact
- Power persuasion : a surefire system to get ahead in business
- Power verbs : the complete collection
- Power verbs for career consultants, coaches, and mentors : hundreds of verbs and phrases to get the best out of your employees, teams, and clients
- Power verbs for managers and executives : hundreds of verbs and phrases to communicate more dynamically and effectively
- Powered by storytelling : excavate, craft, and present stories to transform business communication
- Powerful conversations : how high-impact leaders communicate
- Precision : a new approach to communication
- Presentation Workout
- Presentational speaking for business and the professions
- Presentations for decision makers : strategies for structuring and delivering your ideas
- Proceedings
- Public communication in business and the professions
- Put that in writing
- Questioning strategies for focused results
- Questions managers should avoid asking : be productive, not destructive
- Questions that get results : innovative ideas managers can use to improve their teams' performance
- Reaching the blue-collar employee : today's forgotten American
- Reading the room : group dynamics for coaches and leaders
- Readings in communication from Fortune
- Rehuliï¸ a︡tyvna funktsiï¸ ia︡ sotsialʹnoï komunikatsiï
- Removing mechanical friction from written communication
- Report writing for business
- Report writing for management
- Reports to top management for effective planning and control
- Reputación corporativa
- Reputation strategy and analytics in a hyper-connected world
- Responding to crisis : a rhetorical approach to crisis communication
- Scenario planning : managing for the future
- Scenarios : the art of strategic conversation
- Seeing people through : unleash your leadership potential with the process communication model
- Sell with a story : how to capture attention, build trust and close the sale
- Selling your ideas to your organization
- Shaping the game : the new leader's guide to effective negotiating
- Shared goals, shared knowledge, and mutual respect : a shared mission
- Smart work : the syntax guide for mutual understanding in the workplace
- SocialCorp : social media goes corporate
- Soft skills for the BPO sector
- Soft skills revolution : a guide to connecting with compassion for trainers, teams, and leaders
- Speak and get results : the complete guide to speeches and presentations that work in any business situation
- Speak like a CEO : secrets for commanding attention and getting results
- Speak up, management! : How to communicate with employees and public
- Speak up, show up, and stand out : the 9 communication rules you need to succeed
- Speaking up successfully : communication in business and the professions
- Strategic communication
- Strategic communication in business and the professions
- Strategic communication in crisis management : lessons from the airline industry
- Strategic internal communication : how to build employee engagement and performance
- Strategic reputation management : towards a company of good
- Superior-subordinate communication in management
- Supervisor development program : communication
- Supervisory management and communication
- Survival : a manual on manipulating
- Sustaining the deployment of TQM in an era of downsizing
- Taking the stage : how women can speak up, stand out, and succeed
- Talk, inc. : how trusted leaders use conversation to power their organizations
- Talking from 9 to 5 : women and men in the workplace : language sex and power
- Technology for teams : enhancing productivity in networked organizations
- Telecommunications for the executive
- The 27 challenges managers face : step-by-step solutions to (nearly) all of your management problems
- The Art of Making Sh!t Up : How to Work Together to Become an Unstoppable Powerhouse
- The CEO code : create a great company and inspire people to greatness with practical advice from an experienced executive
- The Financial Times guide to management : how to make a difference and get results
- The Pfeiffer book of successful communication skill-building tools : the most enduring, effective, and valuable training activities for improving interpresonal communication
- The Pfeiffer book of successful conflict management tools
- The Routledge handbook of strategic communication
- The Routledge handbook of strategic communication
- The adventures of team fantastic : a practical guide for team leaders and members
- The art of asking : ask better questions, get better answers
- The art of asking : ask better questions, get better answers
- The art of connecting : how to overcome differences, build rapport, and communicate effectively with anyone
- The art of framing : managing the language of leadership
- The art of listening : a guide to more effective aural communication for people in all walks of life
- The bargaining manager : enhancing organizational results through effective negotiation
- The basics of Hoshin Kanri
- The believable corporation
- The big book of brainstorming games : quick, effective activities that encourage out-of-the-box thinking, improve collaboration, and spark great ideas!
- The big book of business games : icebreakers, creativity exercises, and meeting energizers
- The bottom line : communicating in the organization
- The bullseye principle : mastering intention-based communication to collaborate, execute, and succeed
- The business communicator
- The communication barrier in international management
- The communication book : how to say it, mean it and make it matter
- The communication clinic : 99 proven cures for the most common business mistakes
- The communication clinic : 99 proven cures for the most common business mistakes (audio book)
- The communication problem solver : simple tools and techniques for busy managers
- The corporate manager's guide to better communication
- The diary : 100 days and lessons in corporate communications
- The efficient practice : transform and optimize your financial advisory practice for greater profits
- The essentials of corporate communications and public relations
- The executive interview
- The executive memo : a guide to persuasive business communications
- The executive's guide to meetings, conferences, and audiovisual presentations
- The extraordinary power of leader humility
- The extraordinary power of leader humility : thriving organizations - great results
- The four conversations : daily communication that gets results
- The future of excellence in public relations and communication management : challenges for the next generation
- The geek gap : why business and technology professionals don't understand each other and why they need each other to survive
- The grid charting technique for management information systems
- The handbook of business communications
- The handbook of crisis communication
- The handbook of cross-cultural management research
- The handbook of strategic public relations & integrated communications
- The handbook of strategic public relations and integrated communications
- The high-potential leader : how to grow fast, take on new responsibilities, and make an impact
- The infinite game
- The influence of several organizational factors on the idea generation and submission behavior of industrial researchers and technicians
- The inspired executive : the art of leadership in the age of knowledge
- The key to acquiring better and quicker information
- The language of global success : how a common tongue transforms multinational organizations
- The leader as communicator : strategies and tactics to build loyalty, focus effort, and spark creativity
- The leader's guide to managing people : how to use soft skills to get hard results
- The leader's guide to storytelling : mastering the art and discipline of business narrative
- The lean enterprise : designing and managing strategic processes for customer-winning performance
- The listening leader : how to drive performance by using communicative leadership
- The listening leader : powerful new strategies for becoming an influential communicator
- The magic of dialogue : transforming conflict into cooperation
- The magic question : a simple question every leader dreams of answering
- The manager as communicator
- The manager's communication toolbox
- The network reports system of analysis and control
- The new articulate executive : look, act, and sound like a leader
- The office of the future : communication and computers
- The open organization : the impact of secrecy and disclosure on people and organizations
- The organization of international business
- The other side of the card : where your authentic leadership story begins
- The people side of project management
- The persuasive edge : the executive's guide to speaking and presenting
- The persuasive presentation : a practical guide to professional communication in organizations
- The physicality of audience engagement
- The playscript procedure : a new tool of administration
- The power of communication : skills to build trust, inspire loyalty, and lead effectively
- The power of indirect influence
- The power of the tale : using narratives for organisational success
- The presentation workout : the 10 tried-and-tested steps that will build your presenting skills
- The role of listening in asking the right questions
- The search for corporate strategic credibility : concepts and cases in global strategy communications
- The silent language of leaders : how body language can help--or hurt--how you lead
- The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches
- The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches
- The skilled facilitator : practical wisdom for developing effective groups
- The social executive : how to master social media and why it's good for business
- The social executive : why leaders need social media and how it's good for business
- The story factor : secrets of influence from the art of storytelling
- The systems report
- The virtual executive : how to act like a CEO online and offline
- The we-force in management : how to build and sustain cooperation
- Think write grow : how to become a thought leader and build your business by creating exceptional articles, blogs, speeches, books and more
- Top dog
- Toward better communications in insurance management : with a section on getting maximum value from your employee-benefit program
- Transforming leaders into progress makers : leadership for the 21st century
- Truth at work : the science of delivering tough messages
- Turning people into teams : rituals and routines that redesign how we work
- Turning people into teams : rituals and routines that redesign how we work
- Tworzenie wizji
- Unasked questions are foolish ones
- Understanding managerial feedback and self-development : does readiness make a difference?
- Understanding the communication process in the workplace
- Use body language to enhance your questions
- Using conflict positioning as a pretreatment in the public's evaluation of crisis management
- Vehicles for entertainment or for legitimacy crisis? : revisiting legitimacy and image restoration efforts after film depictions of organizational crisis
- Visuals matter! : designing and using effective visual representations to support project and portfolio decisions
- Visuals matter! : designing and using effective visual representations to support project and portfolio decisions
- We've got to start meeting like this : a guide to successful business meeting management
- What do you mean by that? : the art of speaking and writing clearly
- When the inevitable surprises occur ... Are you ready to diffuse the situation with the right questions?
- Why business people speak like idiots : a bullfighter's guide
- Widgets : the 12 new rules for managing your employees as if they're real people
- Working with people : human relations for the plant and office supervisor
- Workplace communication for the 21st century : tools and strategies that impact the bottom line
- Workscripts : perfect phrases for high-stakes conversations
- Written communication in business
- Written communications for MIS/DP professionals
- You'd better have a hose if you want to put out the fire : the complete guide to crisis and risk communications : professional tips, tactics, dos, don'ts and case histories
- You've got 00:00:08 seconds : communication secrets for a distracted world
- You've got 8 seconds : communication secrets for a distracted world
- Zapp! : the lightning of empowerment : how to improve productivity, quality, and employee satisfaction
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