Designer-client relationships : relevance of service quality during the designer selection process

The Resource Designer-client relationships : relevance of service quality during the designer selection process
Label
Designer-client relationships : relevance of service quality during the designer selection process
Title remainder
relevance of service quality during the designer selection process
Statement of responsibility
by Malory Leanne Smith
Creator
Subject
Language
eng
Summary
This study examines the impact of service quality in the process of selecting design firms. This is accomplished by collecting and analyzing case study data using SERVQUAL, an accepted services quality contextual model utilized extensively in other fields. The results of this study demonstrate that two of the five SERVQUAL attributes, assurance and empathy, are particularly relevant in decisions regarding the acquisition of outside design consultants. The findings of this study provide insight into how design professionals and their clients define and measure design services quality
Additional physical form
Also available on the Internet.
Cataloging source
MUU
Degree
M.S.
Dissertation year
2004.
Government publication
government publication of a state province territory dependency etc
Granting institution
University of Missouri-Columbia
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
  • bibliography
  • theses
Target audience
specialized

Context

Context of Designer-client relationships : relevance of service quality during the designer selection process

Work of

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